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Messages - Jake Shackelford (Patch My PC)

#1
If you'd like we can connect you with your account representative and let you trial it as well :)
#2
The default URL does not work via SCUP downloads per our catalog engineers you can replace it with the following URL: https://files03.tchspt.com/down/FileZilla_3.66.5_win32-setup.exe

Additionally, if you'd like I can get you connected with our accounts team and look at getting you a free trial of one of our higher-tier licenses that lets you utilize the Patch My PC Publisher which would let you automate this entire process and offers a whole slew of extra features.
#3
Apologies are you using the Patch My PC publisher ? That's where the general tab is.

Or are you on the basic tier licensing?
#4
Would you be able to select the collect logs button from the general tab of the Publisher and email [email protected] with the exported zip file?
#5
We have greatly expaned our list of supported products for USER-based applications if you navigate to Supported Products and type in USER you will see all the ones we can cover. Having said that I've also pinged one of our catalog engineers to see if they might have a deeper dive into why this app isn't covered today. Generally, if it's available we attempt to add them but sometimes vendors make it incredibly difficult.
#7
From that client device, would you be able to run the following script to export the install information from the registry? It will export a CSV file wherever you run it. GitHub

Additionally, can you send us a copy of the detection method script that is populated with the application?

If you could email this to [email protected] that would be fantastic.
#8
If you configure blocking apps in your enrollment status page your device will ONLY install the applications designated and the rest will come down once the user is at the desktop and using the device. This is generally what I suggest to alleviate long AutoPilot times. More info can be found here: ESP
#10
Check out the following article, farther down at the "Update in progress..." section

Manage Conflicting Processes

Is this what you're seeing?
#11
We include the .Net Core hosting bundle for version 7 as a base application.

We previously removed these as updates since they were in the Microsoft Catalog like you had mentioned. I'll chat with our packaging team and see what can be done for the UPDATE side of things.
#12
These should be in our next catalog release. We've also added additional checks for this app to ensure they don't get missed.
#13
I would wrap this into a powershell script and append it as a post-script
#14
Our Catalog team is actively looking into this one
#15
If you could email the issue and the following logs to [email protected] that would be incredibly helpful! Logs to collect Additionally if you could run the following Powershell script on one of the client devices experiencing issues that would be helpful. Export Script It will export a CSV file wherever it is run of the Uninstall hive registry keys.