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Messages - Raunak Desai (Patch My PC)

#1
Hey Muja !

Thank you for reaching out.

I've just checked the vendor website. The latest is still 3.4.4 : https://sqlitestudio.pl/news/

Can you please share the website where you see the version 3.4.5 release by the vendor ?

Regards,
Raunak
#2
Hey Bardo,

Thank you for reaching out.

This seems to be bit tricky, because the " Waiting for another installtion to complete" can indeed be tricky to diagnose sometimes.
 
It may occur due to many reasons :

1. Maybe due to a pending  restart or stuck installation.
2. Service conflict.
3. Group Policy conflict
4. Task that might interfere.

Initial troubleshooting steps/ checks you can perform :

- Sometimes updates or installations require a restart to complete, and if this hasn't happened, it can block subsequent updates.
Found a script online to check the pending reboots : https://thesysadminchannel.com/remotely-check-pending-reboot-status-powershell/

- Ensure that no services related to Windows Update, MSI, or other relevant services are stuck or in a conflicting state.Restart the Windows Update and MSI Installer services.

- Since you've checked the CCM logs, it might be useful to look deeper into specific log files such as UpdatesHandler.log, CAS.log, and ExecMgr.log on the affected machines to find more details about what might be blocking the installation.

- Even though you've replaced local GPOs with correct domain policies, double-check for any residual effects or conflicts. Use the gpresult /h gpresult.html command to generate a report and ensure that the correct policies are being applied and there are no overriding local policies.

- Ensure there are no scheduled tasks that might interfere with the update process. Check the Task Scheduler for any tasks related to updates or MSI installers that might be stuck or repeatedly running.

- Try manually installing one of the updates that are stuck to see if it gives any specific error message or if it succeeds, which might provide more insight.

Hope this helps.

Regards,
Raunak
#3
Hey !

Thank you for reaching out to us.

Review the Distribution Manager (Distmgr.log) and CloudMgr.log files for any errors or warnings related to CMG content distribution. These logs might provide further clues about the cause of the delay.

I would also like you to review this article :https://patchmypc.com/third-party-update-considerations-with-cloud-management-gateway-cmg-in-sccm

Hope this helps.

Regards,
Raunak
#4
Hey Kevin,

Thank you for reaching out.

Microsoft Edge doesn't require the app to be closed while it's updating. If you still want to set it where user will get a toast notification that the app needs to be closed before updating, then you can set " Manage Conflicting Process" customization.

https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download

Hope this helps.

Regards,
Raunak
#5
Hey Vik,

Tableau has recently started blocking automated downloads, including from our Publisher and we are attempting to find a workaround.

In the meantime, as a workaround, you can make use of the Local Content Repository. Download the latest installer yourself and place it in your configured repository and the Publisher will pick it up from there (ensure the checkbox to "check the local content repository for content files before attempting to download content files from the internet" is checked) -

https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download 


You will need to manually download the installer file corresponding with the version you wish to publish, and store it in your LCR for the publishing to be successful:


Ultimately this is an issue with the sources the vendor provides, and we hope they resolve the issue(s) on their end so that we can help you fully automate the publishing of their software
#6
Hey Vbate !

Keeping you updated that this has been updated in our catalog yesterday. You will see the latest version now.
#7
Hey Vbate !

Thank you for reaching out.

I'll check it with the catalog team internally and will provide you an update.

Regards,
Raunak
#8
Hey !

Thank you for reaching out.
 
Certainly! The situation you described is quite common in environments where software updates are deployed through SCCM (System Center Configuration Manager).
 
Personaly, I don't think there is anything they can do except reboot the machines. What I can suggest is : Only give a few days restart grace period instead of 14.

You can configure SCCM to automatically schedule reboots after updates are installed. This ensures that systems are rebooted within a reasonable timeframe, minimizing the likelihood of pending reboots causing issues during software installations. However, be cautious with this approach, as unexpected reboots can disrupt user workflow.

Regards,
Raunak
#9
Hey fadderson,

Thank you for reaching out.

For the deployment of updates, you can definitelys setup multiple ring and also set the delay from PatchMyPc publisher.

Once the next version releases, it will honor those delays.

if you have also set the Dynamic Assignments, and targeted to all devices without any delays, then that will take precedence over the manual assignments.

https://patchmypc.com/manage-dynamic-assignments

Regards,
Raunak

#10
Hey Edwin,

Thank you for reaching out.

Can you please help me with the below questions:

1. Are you using PatchMyPC home updater?
2. Or are you using the PatchMyPC publisher to deploy Chrome app/ update ?

Awaiting your response.

Regards,
Raunak
#11
Hey Sundi,

Thank you for reaching out to support.

All of your client data, software update compliance data, application data etc. is read directly from your ConfigMgr SQL server, which I believe is not installed on your Advanced Insights Server. The bottleneck here is likely how fast your advanced insights server can read from the ConfigMgr SQL server.

If your ConfigMgr Console is slow this might be because your SQL server needs more resources / faster storage etc. Otherwise, if performance inside the ConfigMgr console is good then Network speeds between your Advanced Insights server and your ConfigMgr SQL server could be the culprit.

Also, it will be worth testing the compatibility level changes too, we have seen this improve performance before.

So just to clarify, the Advanced Insights product itself requires very few resources to run, any upgrades to specs should be made to your ConfigMgr SQL server, you might find this link useful Site size and performance guidelines - Configuration Manager | Microsoft Learn

As for the Microsoft Updates, you can go back to this page at any time to tick this box and update hardware inventory settings.

Regards,
Raunak
#12
Hey Paul,

Apologies for the delay in responding.

Can you please raise a support case with us, so we can dig further on this to find the root cause :https://patchmypc.com/technical-support

Regards,
Raunak
#13
Hey Dany,

Thank you for reaching out to support.

Can you please help me with the below questions :

1. Are you using the PMPC home updater or PMPC publisher to deploy apps and updates to your environment ?

Awaiting your response.

Regards,
Raunak
#14
Hey Sweison,

Thank you for reaching out.

Appreciate your feedback and these both are critical additions.

We are discussing it internally for the best way to add special characters in the descriptions.

Regards,
Raunak
#15
Hey Froff,

Thank you for reaching out.

Can you please help me with the answers to the below questions :

- For which platform are you using PatchMyPC publisher for ?
- Are there any recent changes made in the configuration ?

Can you please help me with the following logs from the server where publisher is installed :

 To help us do further troubleshooting, please generate a log bundle by following the steps below:
   1. In the General tab of the Publisher, click on the Collect Logs button under Logging Options
   2. Pick a Folder where you want to save the logs to
a ZIP file will be created in that location containing the relevant server-side logs needed for troubleshooting. You can then send that ZIP file over to us.

From the client machine, where the app failed to install, can you please share the following logs :

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs-intune

Regards,
Raunak