v5.1: We are sorry, but there was an error ;-)

rarnold · March 15, 2025, 05:16:53 AM

I am sorry too, dear colleagues

but I ran into some
issues regarding the latest 5.1 pmpc homeupdater.
After the error message the program stucks in the memory (invisible,
no UI) and has to be killed by the task-manager.

I tried a clean, fresh installation/setup but that did not work.

Any suggestions to solve the problem?

Kind regard

Ronald

rarnold · March 18, 2025, 01:14:35 PM

Additional information: the issue affects only one Thinkpad T14 machine with W11 24H2 (it's my personal notebook).
Other systems at home (n=4) works flawlessly regarding v5.1! Would be nice to get some information what's going
on and if there is a workaround. Currently I am using pmpc 4.5 on this T14

Justin Chalfant (Patch My PC) · March 22, 2025, 11:15:25 AM

Could you give this a shot? https://patchmypc.com/forum/index.php/topic,8320.msg20535.html#msg20535

rarnold · March 22, 2025, 12:31:20 PM

Hi Justin,

thx for your support. In deed deleting the folder "[systemdrive]:\Users\[username]\AppData\Roaming\Patch My PC"
was the solution for this specific issue. I guess a corrupted JSON file caused the error.
Pls optimise the uninstaller routine in upcoming maintenance updates and remove this folder and files (recursively). A clean (re-) installation should then work in the future.

Ronald

Justin Chalfant (Patch My PC) · March 22, 2025, 01:09:53 PM

Quote from: rarnold on March 22, 2025, 12:31:20 PMHi Justin,

thx for your support. In deed deleting the folder "[systemdrive]:\Users\[username]\AppData\Roaming\Patch My PC"
was the solution for this specific issue. I guess a corrupted JSON file caused the error.
Pls optimise the uninstaller routine in upcoming maintenance updates and remove this folder and files (recursively). A clean (re-) installation should then work in the future.

Ronald

Did you happen to keep a backup of the previous file that was causing issues? If so, would you be able to send that to us?

rarnold · March 23, 2025, 05:44:32 AM

Quote from: Justin Chalfant (Patch My PC) on March 22, 2025, 01:09:53 PM
Quote from: rarnold on March 22, 2025, 12:31:20 PMHi Justin,

thx for your support. In deed deleting the folder "[systemdrive]:\Users\[username]\AppData\Roaming\Patch My PC"
was the solution for this specific issue. I guess a corrupted JSON file caused the error.
Pls optimise the uninstaller routine in upcoming maintenance updates and remove this folder and files (recursively). A clean (re-) installation should then work in the future.

Ronald

Did you happen to keep a backup of the previous file that was causing issues? If so, would you be able to send that to us?

QuoteSorry, too late. The files have been deleted (NVMe) and are unrecoverable. But anyway, the uninstall routine should remove all file and directory remnants (SOP) so that a new installation can be carried out successfully