Adobe Acrobat Pro customizations fail

[dforce]

Hello,

We're attempting to deploy the new Adobe Acrobat Pro application via Intune with our transforms file, but the installation files reporting "An error occurred while preparing the installation of the application: The system cannot find the file specified". The transform file, AcroPro.mst, was generated using Adobe's Acrobat Customization Wizard for Windows and uploaded to PMPC cloud portal as an extra file. My understanding of the documentation is that any mst files uploaded this way are automatically appended to the command arguments, so I didn't expect to need to do anything else. When invoked the installation fails and logs at C:\ProgramData\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log report the message above.

I next tried modifying the installation parameters to add "/msi TRANFORMS=AcroPro.mst". When configured this way the script runner gives the same error, except the exact file path of the .mst file is included -  "C:\Windows\IMECache\9ce30df7-293a-4603-ac54-2d45c9581239_1\AcroPro.mst"

What am I doing wrong here?

[Andrew Jimenez (Patch My PC)]

The 2nd thing you tried should have worked. We'll do some testing on our end and let you know what we find.

[Andrew Jimenez (Patch My PC)]

It should work if you don't use the "/msi" switch. The following additional command-line should work.

TRANSFORMS=AcroPro.mst

Should be all that is needed to be added.

[dforce]

No luck. Here are the relevant log entries generated by an installation attempt removing the "/msi" switch:

<![LOG[No need to abort due to the running processes]LOG]!><time="14:03:44.191446" date="03-05-2025" component="ScriptRunner" context="" type="1" thread="1" file="">
<![LOG[Running application install: Adobe Acrobat\setup.exe with arguments: /sAll /rs TRANSFORMS="C:\Windows\IMECache\267ee1e1-d7fb-461f-80e4-c99e06b09e1e_1\AcroPro.mst"]LOG]!><time="14:03:44.195445" date="03-05-2025" component="PerfTimerLogger" context="" type="1" thread="1" file="">
<![LOG[Running application install: Adobe Acrobat\setup.exe with arguments: /sAll /rs TRANSFORMS="C:\Windows\IMECache\267ee1e1-d7fb-461f-80e4-c99e06b09e1e_1\AcroPro.mst" finished with Elapsed Time: 00 minutes 00 seconds 034 milliseconds]LOG]!><time="14:03:44.232504" date="03-05-2025" component="PerfTimerLogger" context="" type="1" thread="1" file="">
<![LOG[An error occurred while preparing the installation of the application: The system cannot find the file specified]LOG]!><time="14:03:44.234504" date="03-05-2025" component="ScriptRunner" context="" type="3" thread="1" file="">
<![LOG[End of installation. Exit code is: -2147467259]LOG]!><time="14:03:44.237504" date="03-05-2025" component="ScriptRunner" context="" type="1" thread="1" file="">

[Andrew Jimenez (Patch My PC)]

Thanks for letting us know! I think we've found a bug in cloud for this. We're working on reproducing the issue. I'll post when we've found a solution!

[ekraus]

I happen to be going down this road myself and I'm interested in the outcome. Replying to follow.

[Andrew Jimenez (Patch My PC)]

We've confirmed this bug, I'm hoping we'll have a fix sometime next week. I'll update this post once I have more info!

[Russell Fox]

Following. I just ran into this issue myself.

[CJDruiventak]

Ran into this too. I quickly copied the zip from te intune staging folder and notice setup.exe was missing. I extracted de setup form the zip and added as additional file in the deployment and also added te pre install script expand-archive (from the vscode KB artical custom apps). And it worked for me, installation succesfull.