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Third-Party Software Updates don’t Appear in All Software Updates in SCCM

In this article, we will review the process to troubleshoot why third-party software update(s) may not appear in the SCCM console All Software Updates node.

It’s essential to understand the workflow of how third-party updates flow between WSUS and syncronize to SCCM.

Step 1: Publish Third-Party Update(s) to WSUS

Before any update can sync into SCCM, it needs to be published to WSUS. The publishing operating can be performed using the following methods:

NOTE: When using our publishing service or the third-party software update catalog feature in SCCM, the publishing of third-party updates to WSUS is performed by a service in the background. If an update fails to publish to WSUS, you will need to review the SMS_ISVUPDATES_SYNCAGENT.log if using the third-party software update catalog feature in SCCM. If you are using the Patch My PC Publishing Service, you can review the PatchMyPC.log in the installation directory.

If there are no errors in the logs, the next step is to review if third-party updates exist in WSUS. Since WSUS doesn’t directly expose third-party software updates in the WSUS console, you will need to use our publishing service.

In the Advanced tab of our publishing service, you can run the Modify Published Updates wizard to view what updates are published to WSUS.

Review Third-Party Updates Published to WSUS

If the third-party updates that aren’t appearing in the SCCM console do exist in WSUS, that means the publishing operation for the third-party updates to WSUS was successful and to can move to the next step.

Step 2: Software Update Point Synchronizes from WSUS

If the third-party updates were published successfully to WSUS, the next step in the process that could cause and issue is the synchronization between WSUS and SCCM.

We recommend performing a manual synchronization of your software update point within the SCCM console.

sync sccm software update point for declined updates

Once the sync has started, you should review the wsyncmgr.log using the CMTrace log viewing tool. You will want to verify in the log file the sync succeeded.

wsyncmgr log file verify successful

In the Configuration Manager console under Monitoring > Software Update Point Synchronization, you can also verify if the last sync was successful.

verify software update point sync completed

If the software update point synchronization is failing, you will need to resolve the sync issue before any third-party software updates will show up in the SCCM console.

Step 3: Verify the Patch My PC Vendor is Enabled in the Software Update Point Products

In your SCCM console, you will need to ensure Patch My PC vendor and SCUP Updates product is enabled in the Software Update Point Products.

Within the SCCM console, navigate to Administration > Site Configuration > Sites > Configure Site Components > Software Update Point

software update point products patch-my-pc

If the product shown above is not enabled, you need to enable the product, click Apply then running another Software Update Point synchronization should resolve the issue for third-party software updates not appearing in SCCM.

Step 4: Verify Classifications are Enable in the Software Update Point

If updates have been published to WSUS and there are no synchronization issues between WSUS and SCCM, you may not have the required update classifications enabled in SCCM.

For our third-party updates, we will use Critical, Security Updates, and Updates classifications depending on what best matches the release of a specific third-party software update.

Within the modify published updates wizard, you can see what classification third-party updates are classified as.

third-party software update classifications

If an update classification isn’t enabled in the Classifications tab of the software update point, the update will not appear in SCCM unless that classification is enabled and another software update point synchronization is performed.

In the screenshot below, we can see the Updates classification isn’t enabled, and that would cause many third-party software updates to not appear in SCCM.

sccm software update point classifications