Remote Desktop Client just says Not Installed

[CollDog]

I have deployed Update for Remote Desktop Client for Windows Desktop 1.2.5807 (x64) to my pilot group of users but  the app is just reporting as not installed for everyone. We usually deploy apps to a pilot group then 3 days later release to everyone else. This was happening yesterday so tried to re-create the update again today but still the same issue. I would expect it to say not installed for those that arent in the pilot group but I have checked the pilot users devices and they are not getting it installed either. Please see screenshots

[CollDog]

I have checked the SoftwareUpdateDetectionLog and it says the attached (Should Found:True) be the case when the app is not installed?

[Raunak Desai (Patch My PC)]

Hey Colldog,

Thank you for reaching out to support with your query.

From one of the affected machine, can you please help me with the logs and the CSV output requested below:

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 

If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry. https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

Regards,
Raunak