Nitro PDF Pro NLS 14 Update fails with SCCM

[kennyc]

Hi,

We are trying to deploy Nitro PDF Pro NLS 14 version 14.34.1.0 to our Nitro users but the update fails straight after downloading with error 0x80091007(-2146889721). When I google this error, it seems to be a hash mismatch error. If I check the CAS log, it cannot find the content from the local cache folder, it no longer exists. It seems like it downloads but then deletes straight away and cannot run the update.
For what it's worth, I have also added an .mst to the app in Patch My PC.

Any ideas on how to solve this, all our other apps are working fine via PMPC.

Thanks

[nithin]

Hi Kenny,

Yes,The error code 0x80091007 (-2146889721) usually indicates a hash mismatch of the binary. Could you try the following steps and share your feedback?

• Remove the update and republish it without the MST.
• Check if the correct AV/EDR exclusions are in place.

If AV/Republish does not help, then we may need to review the logs to pinpoint the issue.

[kennyc]

Hi Kenny,

Yes,The error code 0x80091007 (-2146889721) usually indicates a hash mismatch of the binary. Could you try the following steps and share your feedback?

• Remove the update and republish it without the MST.
• Check if the correct AV/EDR exclusions are in place.

If AV/Republish does not help, then we may need to review the logs to pinpoint the issue.

Hi Nithin,

We need the mst as there are features in Nitro that need to be removed.
Any chance we can do the testing whilst keeping the mst?

Thanks

[Pete (Patch My PC)]

Hi Kenny,

Removing the MST is purely testing if the app itself installs correctly on the device and there isn't something like the AV coming into play affecting it.