Adobe Acrobat Reader 24.005.20307 Install Issue

[cyoung]

FYI, this started happening again with version 24.005.20392.  Had to toggle the 32-bit option again to get it to work in our TS.

[Michael (Patch My PC)]

Hey cyoung,

We have a new feature in our Preview Channel of the Publisher right now that will automatically enable this option for Adobe Acrobat going forward.

https://docs.patchmypc.com/release-history/production-releases/preview-releases

Should hopefully be GA on the next Production release.

[msysadmin]

This could be unrelated but today our techs are having issues with this app installing during OSD. It seems like its trying to install version 21.001.20135 even though the only version we have up is 24.005.20399

ScriptRunner Log

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=== Verbose logging started: 2/3/2025  16:51:28  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (EC:C0) [16:51:28:535]: Resetting cached policy values
MSI (c) (EC:C0) [16:51:28:535]: Machine policy value 'Debug' is 0
MSI (c) (EC:C0) [16:51:28:535]: ******* RunEngine:
          ******* Product: C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi
          ******* Action:
          ******* CommandLine: **********
MSI (c) (EC:C0) [16:51:28:535]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (EC:C0) [16:51:28:535]: Grabbed execution mutex.
MSI (c) (EC:C0) [16:51:28:551]: Cloaking enabled.
MSI (c) (EC:C0) [16:51:28:551]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (EC:C0) [16:51:28:551]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (20:CC) [16:51:28:551]: Running installation inside multi-package transaction C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi
MSI (s) (20:CC) [16:51:28:551]: Grabbed execution mutex.
MSI (s) (20:AC) [16:51:28:551]: Resetting cached policy values
MSI (s) (20:AC) [16:51:28:551]: Machine policy value 'Debug' is 0
MSI (s) (20:AC) [16:51:28:551]: ******* RunEngine:
          ******* Product: C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi
          ******* Action:
          ******* CommandLine: **********
MSI (s) (20:AC) [16:51:28:551]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (20:AC) [16:51:28:582]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (20:AC) [16:51:28:582]: SRSetRestorePoint skipped for this transaction.
MSI (s) (20:AC) [16:51:28:582]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (20:AC) [16:51:28:582]: File will have security applied from OpCode.
MSI (s) (20:AC) [16:51:28:582]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi' against software restriction policy
MSI (s) (20:AC) [16:51:28:882]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi has a digital signature
MSI (s) (20:AC) [16:51:28:882]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi is permitted to run because the user token authorizes execution (system or service token).
MSI (s) (20:AC) [16:51:28:882]: MSCOREE not loaded loading copy from system32
MSI (s) (20:AC) [16:51:28:897]: End dialog not enabled
MSI (s) (20:AC) [16:51:28:897]: Original package ==> C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroPro.msi
MSI (s) (20:AC) [16:51:28:897]: Package we're running from ==> C:\WINDOWS\Installer\38c34.msi
MSI (s) (20:AC) [16:51:28:897]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (20:AC) [16:51:28:897]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-1033-1033-7760-BC15014EA700}'.
MSI (s) (20:AC) [16:51:28:897]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (20:AC) [16:51:28:897]: Machine policy value 'TransformsSecure' is 0
MSI (s) (20:AC) [16:51:28:897]: User policy value 'TransformsAtSource' is 0
MSI (s) (20:AC) [16:51:28:897]: File will have security applied from OpCode.
MSI (s) (20:AC) [16:51:28:897]: Original patch ==> C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroRdrDCx64Upd2400520399.msp
MSI (s) (20:AC) [16:51:28:897]: Patch we're running from ==> C:\WINDOWS\Installer\38c35.msp
MSI (s) (20:AC) [16:51:28:897]: Note: 1: 2203 2: C:\WINDOWS\Installer\38c35.msp 3: -2147286960
DEBUG: Error 2203:  Database: C:\WINDOWS\Installer\38c35.msp. Cannot open database file. System error -2147286960
1: 2203 2: C:\WINDOWS\Installer\38c35.msp 3: -2147286960
MSI (s) (20:AC) [16:51:28:913]: Note: 1: 1708
MSI (s) (20:AC) [16:51:28:913]: Product: Adobe Acrobat DC (64-bit) -- Installation failed.
MSI (s) (20:AC) [16:51:28:913]: Windows Installer installed the product. Product Name: Adobe Acrobat DC (64-bit). Product Version: 21.001.20135. Product Language: 1033. Manufacturer: Adobe. Installation success or error status: 1636.

SMSTS Log

Code Select Expand

Step 2 out of 2 complete InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Install application action failed: 'Adobe Acrobat Reader DC Continuous 24.005.20399'. Error Code 0x80004005 InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Sending error status message InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
   Setting URL = , Ports = 80,443, CRL = false InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
   Setting Server Certificates. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
   Setting Authenticator. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
   Setting Media Certificate. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Sending StatusMessage InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Setting the authenticator. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
CLibSMSMessageWinHttpTransport::Send: WinHttpOpenRequest - URL:   CCM_POST /ccm_system/request InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Not in SSL. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Request was successful. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Install application action cannot continue. ContinueOnErrorFlag is set to false. InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
hrInstallation, HRESULT=80004005 (D:\dbs\sh\cmgm\1213_044837_0\cmd\5\src\client\OsDeployment\InstallApplication\installapplication.cpp,1086) InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
pInstall->InstallApplications(saAppNames, sContinueOnError), HRESULT=80004005 (D:\dbs\sh\cmgm\1213_044837_0\cmd\5\src\client\OsDeployment\InstallApplication\main.cpp,361) InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Install Static Applications failed, hr=0x80004005 InstallApplication 2/3/2025 4:51:32 PM 7444 (0x1D14)
Process completed with exit code 2147500037 TSManager 2/3/2025 4:51:33 PM 5612 (0x15EC)
!--------------------------------------------------------------------------------------------! TSManager 2/3/2025 4:51:33 PM 5612 (0x15EC)
Failed to run the action: Install Adobe Acrobat Reader DC 24.005.20399. Error -2147467259 TSManager 2/3/2025 4:51:33 PM 5612 (0x15EC)


[Michael (Patch My PC)]

Hey msysadmin,

I would submit a support case if that is happening to the PMPC Adobe Acrobat Reader. We'll need a few more logs to check.

But if you haven't already, check that this box is checked. Soon we'll have an update available to added this automatically.