Microsoft RedistributableX64 2015-2022 X64 hangs in Autopilot

[mguenth83]

Hi,
currently we have the Problem the the RedistributableX64 2015-2022 X64 hangs in the Autopilot Phase.
It seems that detection Script causes an Problem on detection on some devices.
Currious is that the X86 has not Problem and its the same detection method.

As i debugged following thing will be happend:
Installation starting for the first try but installer is not starting, then the Detection Script starts and runs into an Timeout after 60 min. After that it runs again and the Excuter will be run successfully and detection script is working

[Raunak Desai (Patch My PC)]

Hey mguenth83,

Thank you for reaching out to support with your query.

We have not come across any similar case related to this.
 
Can you please confirm if this is happening randomly on the machines ?
What happens when you deploy the app after the device is enrolled through autopilot. Do you experience the same issue ?

hen troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 

If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry. https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1


Regards,
Raunak