Update for Zoom Workplace 6.2.0

[skip1smnx]

I am seeing an issue with the newly released Update for Zoom Workplace 6.2.0 not properly targeting machines with Zoom currently installed. I think maybe because Zoom changed the name of the app from Zoom Meetings to Zoom Workplace? Maybe the filter criteria in PatchMyPC needs to be updated accordingly?

[Spencer (Patch My PC)]

Hello There,

Thanks for reaching out!

The main issue we see with Zoom and updates not being applicable is due to the installed variant of Zoom being the User-based installer. We do support the user-based version of Zoom in our catalog which you can deploy as an update to patch those versions.

You can also deploy the update (install/required) and application (uninstall) for Zoom (User) to remove that version and replace it!

If you would like us to further troubleshoot this issue, then we'll need to take a look at the following log files:

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml


If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We'll also need the registry export from this script to determine what variant of Zoom is installed on those clients:

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

You can upload the logs to our sharepoint here: www.patchmypc.com/share

Or you can email [email protected] with those logs as well!

Thanks,

Spencer Cruz

[skip1smnx]

I think my issue was actually related to this topic where someone posted the fix: https://patchmypc.com/forum/index.php?topic=7700.0

We removed the requirement for 5.x and I think its starting to work now.