MECM not populating Adobe Acrobat DC Reader Updates

[BFBC01]

Back in October 2021 we deployed Adobe Acrobat DC Cont x64 (version 21.007.20099) to 1.8k assets using MECM, the MSI was customized via the adobe customization wizard in order to generate a .mst transform file. This was then installed on endpoints via a PSADT Script.

Adobe Acrobat DC cont x64 was then added to the PMPC catalog and Endpoints have been updating successfully until version 22.001.20142 (June).

Since this update MECM has failed to populate update versions 22.001.20169 or 22.002.20191.

The app has been republished from the PMPC catalog and verified as synced with WSUS but still nothing has come through for Adobe Acrobat DC.

[Ben Whitmore (Patch My PC)]

Hi, I have not seen any specific issues with publishing Adobe Acrobat Reader DC Cont. We would need some logs files to be able to help troubleshoot this with you. Can you send an email to [email protected] with the following logs please?

%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml
%PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
%PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
%SiteServerLogsFolder%\wsyncmgr*.log
%SiteServerLogsFolder%\WCM*.log

The following log file may be needed upon request only due to large file size

%ProgramFiles%\Update Services\LogFiles\SoftwareDistribution.log