Author Topic: Webex Teams update failure  (Read 861 times)

Offline cmaykaqs

  • Newbie
  • *
  • Posts: 1
    • View Profile
Webex Teams update failure
« on: October 23, 2019, 06:06:46 AM »
We're testing the SCCM patch catalog, and on our test machines the Webex Teams 3.0.13588.0 update passes detection criteria, and removes the existing Teams installation, but it doesn't install the update in %programfiles% leaving Teams inaccessible to users, and broken shortcuts.

I haven't been able to track down the install path for the update, but I suspect the issue is that the Teams MSI defaults to installing in a per-user context.

Offline Wes Mitchel

  • Support Engineer
  • Newbie
  • *
  • Posts: 29
    • View Profile
Re: Webex Teams update failure
« Reply #1 on: October 23, 2019, 06:54:51 AM »
cmaykaqs
Could submit the following logs to https://patchmypc.com/technical-support, we would like to look at this with you as to resolve issue.
%WinDir%\CCM\Logs\AppDiscovery.log
%WinDir%\CCM\Logs\AppEnforce.log
%WinDir%\CCM\Logs\AppIntentEval.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log