Author Topic: Trial - 7-zip "preparing to download"  (Read 717 times)

Offline yps

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Trial - 7-zip "preparing to download"
« on: September 26, 2019, 02:43:36 AM »
Hi, I have sent to our outsourcing partner to test PatchMyPC on our SCCM. We tried to update 7-zip, but on most clients it just says "Failed to install updates(s)" and on some "failed to download update(s).
How could I troubleshoot this ? Issue with sccm or patchmypc ?

Offline Justin Chalfant

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Re: Trial - 7-zip "preparing to download"
« Reply #1 on: September 26, 2019, 05:48:33 AM »
Could you email us the client-side update logs as described here? Collecting Log Files for Support - https://patchmypc.com/faq-scup-catalog#log-files

You can send the logs from our support page https://patchmypc.com/technical-support