Wireshark 4.4.1 (EXE-64) publishing failure

[gnussbaum]

I've been getting the following error since last week:

"A web error occurred while downloading the file: ConnectFailure Unable to connect to the remote server"

[Raunak Desai (Patch My PC)]

Hey  gnussbaum,

Thank you for reaching out to support and apologies for the delayed response.

The error is related to the firewall.

Can you please confirm if the firewall rules are set and the whitelisting is done for the specific product host to get the binary downloaded from:

https://patchmypc.com/list-of-domains-used-for-downloads-in-patch-my-pc-update-catalog

Regards,
Raunak

[gnussbaum]

Hey  gnussbaum,

Thank you for reaching out to support and apologies for the delayed response.

The error is related to the firewall.

Can you please confirm if the firewall rules are set and the whitelisting is done for the specific product host to get the binary downloaded from:

https://patchmypc.com/list-of-domains-used-for-downloads-in-patch-my-pc-update-catalog

Regards,
Raunak

We have no firewall restrictions set to block that address. We've never had an issue with Wireshark updates in the past.  I manually pulled up the URL without issue, so I believe it's something else.

[gnussbaum]

I see this in the logs:

<![LOG[An error occurred WebClient reported an error during download (https://1.na.dl.wireshark.org/win64/Wireshark-4.4.1-x64.exe): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 159.89.89.188:443 [System.Net.Sockets.SocketException] HResult: -2146233079]LOG]!><time="19:09:22.952950" date="10-10-2024" component="Logger" context="" type="3" thread="9" file="">

I tried going to 159.89.89.188:443 and it times out

[nithin]

Hello there,

Sorry for the delayed response here, could you please confirm if Patch My PC service is running under the System-context ?

The Publisher will use a specific .net class to connect to the internet in the SYSTEM context. To accurately mimic what the Publisher does, please try to access the URL using the following method:-

  • Download PSExec from http://technet.microsoft.com/en-us/sysinternals/bb897553
  • Extract PSExec
  • Open Command Prompt as Administrator
  • Run the following from the location that you extracted PSExec: .\psexec -s -i "C:\Program Files (x86)\Internet Explorer\iexplore.exe"
  • Attempt to access the URLs again (https://1.na.dl.wireshark.org/win64/Wireshark-4.4.1-x64.exe)

[gnussbaum]

Thanks.  I resolved it by downloading the file and adding it to the local repository.