Cisco Webex Updates

[mpotase]

ok it appears that PMPC is not updating Cisco Webex client on several of my devices. these are a mix of system and user installs. Will PMPC handle the user install update for this or is this out of scope for updates. i see them both in the HW inventory and PMPC is discovering it in the PatchMyPC-SoftwareDetectionScript.log. but the software is not being updated.

Any thoughts or ideas are welcomed.

Thanks.

[Hugo Marinho (Patch My PC)]

Hi there mpotase,

We kindly ask you to send over some log files to [email protected] for us to be able to give you proper support on your specific situation, we ask of you to pull the logs listed below from a client where updates are failing to install:
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml

And the ones below from the server side:
%SiteSystemLogsFolder%\SMS_ISVUPDATES_SYNCAGENT*.log
%SiteServerLogsFolder%\wsyncmgr*.log
%SiteServerLogsFolder%\WCM*.log

Looking forward to review your log files

[chris.mcgrath]

Any update on this? It'd be hugely beneficial for PMP to approach this broadly instead of case-by-case. I'm unable to patch per-user installs of WebEx.