Edge Updates

[andrewjohnporter]

Hi Guys,

We're regularly getting up to 50% of our estate failing Edge updates with 0x80070643: Fatal error during installation.

Is this because Edge generally needs to close for the update to apply? Once Edge is restarted the error should go? I've had some servers that don't have Edge open but still get the error, would this be because Edge may need to be opened to show the update was successful?

Thanks,

Andrew

[Scott (Patch My PC)]

Hi Andrew

Without log files, I'm not entire sure what is happening here.

Since you mentioned servers, I'm assuming you're deploying Patch My PC Updates through ConfigMgr. May you please gather the following logs from an affected client and send them to [email protected]

 %WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.

Thanks
Scott

[andrewjohnporter]

Thanks Scott, will do that