Update for Zoom Workplace 6.2.0

[skip1smnx]

I am seeing an issue with the newly released Update for Zoom Workplace 6.2.0 not properly targeting machines with Zoom currently installed. I think maybe because Zoom changed the name of the app from Zoom Meetings to Zoom Workplace? Maybe the filter criteria in PatchMyPC needs to be updated accordingly?

[Spencer (Patch My PC)]

Hello There,

Thanks for reaching out!

The main issue we see with Zoom and updates not being applicable is due to the installed variant of Zoom being the User-based installer. We do support the user-based version of Zoom in our catalog which you can deploy as an update to patch those versions.

You can also deploy the update (install/required) and application (uninstall) for Zoom (User) to remove that version and replace it!

If you would like us to further troubleshoot this issue, then we'll need to take a look at the following log files:

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml


If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We'll also need the registry export from this script to determine what variant of Zoom is installed on those clients:

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

You can upload the logs to our sharepoint here: www.patchmypc.com/share

Or you can email [email protected] with those logs as well!

Thanks,

Spencer Cruz

[skip1smnx]

I think my issue was actually related to this topic where someone posted the fix: https://patchmypc.com/forum/index.php?topic=7700.0

We removed the requirement for 5.x and I think its starting to work now.

[iamr00t]

Spencer,

Please tell me more about the process of replacing the user version of Zoom with the System version. We have 1156 systems with the user version of Zoom, and we only want system versions (of anything, for that matter).
Do we just target a required install of Zoom Workspace to all systems reporting Zoom installed, or how could we target the user install version only?

Thanks for any insights,
SS

Hello There,

Thanks for reaching out!

The main issue we see with Zoom and updates not being applicable is due to the installed variant of Zoom being the User-based installer. We do support the user-based version of Zoom in our catalog which you can deploy as an update to patch those versions.

You can also deploy the update (install/required) and application (uninstall) for Zoom (User) to remove that version and replace it!

If you would like us to further troubleshoot this issue, then we'll need to take a look at the following log files:

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml


If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We'll also need the registry export from this script to determine what variant of Zoom is installed on those clients:

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

You can upload the logs to our sharepoint here: www.patchmypc.com/share

Or you can email [email protected] with those logs as well!

Thanks,

Spencer Cruz

[Spencer (Patch My PC)]

Hey There!

This process is actually pretty simple since we support both Zoom Machine wide and User installers! What you'll want to do here is Deploy the User version of Zoom as an Uninstall using the Application package. This will target and remove the current version or Zoom (User). Then, I would also deploy the update for Zoom (User) as required to All Devices, this will ensure any out-of-date versions of Zoom get patch to the latest so the detection of the uninstall app can pick it up and remove it.

You can also setup a supersedes in intune for Zoom (User) to have it be removed and replaced with Zoom Machine-Wide installer. I just tested this method out in my lab, and it worked nicely! Either way should get you the results you're looking for!

If you have further questions, please don't hesitate to reach out to my email via [email protected]