Messages

[RECOMMENDED LONG TERM FIX:]

I was able to find the root cause of the problem.  PatchMyPC saves the CACHE Download Path in the registry at "HKEY_LOCAL_MACHINE\SOFTWARE\Patch My PC\Options" Value = "DownloadPath" Type = REG_SZ when it is run for the first time. The program fails to check if the patch is valid upon startup;thus if the exe is moved to a different drive, PatchMyPC hangs after scanning is complete. No errors are displayed on screen or the log.

This happens if you start PatchMyPC.exe from a flash drive or other removable media and later copy the EXE or download the EXE to a different drive, such as another flash drive with a different drive letter or on your C: drive after using it on removable media, etc.

RECOMMENDED LONG TERM FIX:
PatchMyPC.exe should check to make sure the Cache Path (DownloadPath) is valid on startup and either prompt the user to update the path or reset it to the current drive, etc.

IMMEDIATE FIX
Option 1: (Recommended)
Change the Cache: Path by going to Options > Download Options > Cache: and selecting a valid path/location. 

Option 2:
Edit the registry value "DownloadPath" at "HKEY_LOCAL_MACHINE\SOFTWARE\Patch My PC\Options" with a valid path/location.

IMPORTANT: The first option is preferred as it avoids manually updating the registry.

I am sorry for late reply. I am open to a Zoom Meeting for screen sharing.  I am open tomorrow Thursday Dec 13 from 12:00 to 2:00 pm Central US Time or Monday Dec 17 from 10:00 am to 2:00 pm Central US Time.  Email me directly to confirm please. Thanks.

I can reproduce the issue on several machines.  What can I do to help?

Any update?

OK, thanks.

Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

The attached encrypted zip file contains the requested registry entries. I sent you a private message with the password. Thanks.

Gustavo

Yes, I can send registry keys. Let me know which one's you need please. Thank you!

Any update on this?  I am still experiencing the exact same issue as before. I thought it may be my AntiVirus Software so I disabled it and tried again. No luck.

I am also having the same issue. I start PatchMyPC, it indicates that there are 6 updates. I click Perform 6 Updates and nothing happens. I am including a screenshot. The log shows as listed below. I have re-created the issue on another machine and left it overnight. Nothing there either.

8/16/2018 10:51:53 AM - Patch My PC Started
8/16/2018 10:51:53 AM - Checking connection to patchmypc.net
8/16/2018 10:51:53 AM - Verified connection to patchmypc.net. Status Code: 200
8/16/2018 10:51:53 AM - Getting latest definitions from patchmypc.net
8/16/2018 10:51:53 AM - Definition load completed in: 0.15 seconds
8/16/2018 10:51:53 AM - Patch My PC version 4.0.1.5 is running. The latest is 4.0.1.5
8/16/2018 10:51:53 AM - Performing scan of installed applications
8/16/2018 10:51:53 AM - Scan completed in: 0.56 seconds