Messages

I can confirm that this issue has reappeared with the latest version (24.005.20320) during OSD.

Hey msysadmin,

I got a suggestion from our App Team that worked in my Lab.

With the 'Deployment Type' settings of the App, on the 'Programs' tab, enable the option:

'Run installation and uninstall program as 32-bit process on 64-bit clients'

I tested this solution this morning, and it seems to have resolved the issue during OSD.

Hi Michael, I encountered a different MSI error when a production client attempted to install or update to the latest version from Software Center.

Code Select Expand

Property(S): CURRENTDIRECTORY = C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}
Property(S): UPDATE_MODE = 0
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
MSI (s) (BC:E0) [16:40:40:221]: Product: Adobe Acrobat (64-bit) - Update 'Adobe Acrobat Reader (24.005.20307)' could not be installed. Error code 1603. Additional information is available in the log file C:\windows\ccm\logs\PatchMyPCInstallLogs\test-prod-AcroRdrDCx642400520307_en_US.exe.log.
MSI (s) (BC:E0) [16:40:40:221]: Windows Installer installed an update. Product Name: Adobe Acrobat (64-bit). Product Version: 24.005.20307. Product Language: 1033. Manufacturer: Adobe. Update Name: Adobe Acrobat Reader (24.005.20307). Installation success or error status: 1603.
MSI (s) (BC:E0) [16:40:40:222]: Note: 1: 1708
MSI (s) (BC:E0) [16:40:40:222]: Product: Adobe Acrobat (64-bit) -- Installation operation failed.
MSI (s) (BC:E0) [16:40:40:222]: Windows Installer installed the product. Product Name: Adobe Acrobat (64-bit). Product Version: 24.005.20307. Product Language: 1033. Manufacturer: Adobe. Installation success or error status: 1603.
MSI (s) (BC:E0) [16:40:40:251]: Attempting to delete file C:\WINDOWS\Installer\21d14.msp
MSI (s) (BC:E0) [16:40:40:292]: Deferring clean up of packages/files, if any exist
MSI (s) (BC:E0) [16:40:40:292]: Attempting to delete file C:\WINDOWS\Installer\21d14.msp
MSI (s) (BC:E0) [16:40:40:292]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (BC:E0) [16:40:40:292]: MainEngineThread is returning 1603

I was only able to install the program successfully after manually uninstalling the previous version.

The latest update for Adobe Reader DC was released yesterday. This morning, our technicians started encountering issues while imaging new workstations, specifically during the "Install Application" step, which attempts to install version 24.005.20307. To resolve the problem, I modified the step to install the previous version (24.004.20272), which allowed them to get back on track. Is anyone else experiencing this issue?

Code Select Expand

MSI (s) (9C:78) [15:06:23:705]: Original patch ==> C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroRdrDCx64Upd2400520307.msp
MSI (s) (9C:78) [15:06:23:705]: Patch we're running from ==> C:\WINDOWS\Installer\6723.msp
MSI (s) (9C:78) [15:06:23:705]: Note: 1: 2203 2: C:\WINDOWS\Installer\6723.msp 3: -2147286960
DEBUG: Error 2203:  Database: C:\WINDOWS\Installer\6723.msp. Cannot open database file. System error -2147286960
1: 2203 2: C:\WINDOWS\Installer\6723.msp 3: -2147286960
MSI (s) (9C:78) [15:06:23:708]: Note: 1: 1708
MSI (s) (9C:78) [15:06:23:708]: Product: Adobe Acrobat DC (64-bit) -- Installation failed.
MSI (s) (9C:78) [15:06:23:709]: Windows Installer installed the product. Product Name: Adobe Acrobat DC (64-bit). Product Version: 21.001.20135. Product Language: 1033. Manufacturer: Adobe. Installation success or error status: 1636.
MSI (s) (9C:78) [15:06:23:711]: Attempting to delete file C:\WINDOWS\Installer\6723.msp
MSI (s) (9C:78) [15:06:23:713]: MainEngineThread is returning 1636