• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 
Menu

Show posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Show posts Menu

Messages - dunron

#1
I did some further investigation and tried to manually download the updater xml file. It clearly gets distorted with a Web policy in place, hence the error.

So I think this is a Sophos XG issue and reported it there.

But why is PatchMyPC not using SSL for fetching? Downloading the updater file from https://patchmypc.com/freeupdater/definitions/definitions.xml works fine in both cases.

#2
At startup, I get the following .NET Framework error:

System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.

Windows 10 PC is behind a Sophos XG firewall and the firewall rule contains a "Web policy" to block malicious sites, see:
http://docs.sophos.com/nsg/sophos-firewall/v17.1.3/Help/en-us/webhelp/onlinehelp/index.html#page/onlinehelp/NetworkPolicyEdit_IPv4.html

No matter how I change the policy, the error stays, even with no filtering at all. Only when I remove the Web policy from the firewall rule will PatchMyPC work.

Verbose logging output:
24-10-2018 14:59:06 - Patch My PC Started
24-10-2018 14:59:06 - Checking connection to patchmypc.com
24-10-2018 14:59:06 - Verified connection to patchmypc.com. Status Code: 200
24-10-2018 14:59:06 - Getting latest definitions from patchmypc.com

Any clues? Thank you.
#3
Still not working in 3.3.0.0.

But for some reason I do see a PatchMyPC Restore Point dated 6-12-2017 and 3-12-2017.Must have been made by the then current version.

Thanks.