Patch My PC Support Forum

Patch My PC Third-Party Update Catalog for Microsoft SCCM (Enterprises/Paid) => Report Update Install Issues Here => Topic started by: yatcram on December 05, 2019, 12:02:29 AM

Title: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: yatcram on December 05, 2019, 12:02:29 AM
Not sure if this is an issue or not. Package managed to install from Software Center, but ended with a failed error. 0x87D00324(=2016410844)
Was told that it's related to Detection Method.

How do we resolve this?
Thank you.
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: Justin Chalfant on December 05, 2019, 07:18:09 AM
Please send the following logs https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: Rcgalyen on December 05, 2019, 11:14:18 AM
@Justin - I have the same set of errors.

Where and how would you like these logs?  Just attached to this post?
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: Wes Mitchel on December 05, 2019, 12:01:46 PM
Hi Rcgalyen
We found an issue in the detection method script that may cause it to not detect correctly. Could you please delete this one application:

How to Delete Applications Created by Patch My PC in SCCM - https://patchmypc.com/how-to-delete-applications-created-by-patch-my-pc-in-sccm

Close and reopen the Patch My PC Tool and run a sync to have it re-create and let me know if that helps?
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: Rcgalyen on December 05, 2019, 12:24:07 PM
Right as rain.  All fixed.  Thanks!
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: Wes Mitchel on December 05, 2019, 12:25:15 PM
Great To Hear!
Title: Re: Mozilla Firefox ESR 68.3.0 (x64 en-US)
Post by: yatcram on December 09, 2019, 01:08:56 AM
issue fixed as well.
thanks for the help.