Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: cmaykaqs on October 23, 2019, 06:06:46 AM

Title: Webex Teams update failure
Post by: cmaykaqs on October 23, 2019, 06:06:46 AM
We're testing the SCCM patch catalog, and on our test machines the Webex Teams 3.0.13588.0 update passes detection criteria, and removes the existing Teams installation, but it doesn't install the update in %programfiles% leaving Teams inaccessible to users, and broken shortcuts.

I haven't been able to track down the install path for the update, but I suspect the issue is that the Teams MSI defaults to installing in a per-user context.
Title: Re: Webex Teams update failure
Post by: Wes Mitchel on October 23, 2019, 06:54:51 AM
cmaykaqs
Could submit the following logs to https://patchmypc.com/technical-support, we would like to look at this with you as to resolve issue.
%WinDir%\CCM\Logs\AppDiscovery.log
%WinDir%\CCM\Logs\AppEnforce.log
%WinDir%\CCM\Logs\AppIntentEval.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log