Patch My PC Support Forum

Patch My PC Third-Party Update Catalog for Microsoft SCCM (Enterprises/Paid) => Report Update Install Issues Here => Topic started by: yps on September 26, 2019, 02:43:36 AM

Title: Trial - 7-zip "preparing to download"
Post by: yps on September 26, 2019, 02:43:36 AM
Hi, I have sent to our outsourcing partner to test PatchMyPC on our SCCM. We tried to update 7-zip, but on most clients it just says "Failed to install updates(s)" and on some "failed to download update(s).
How could I troubleshoot this ? Issue with sccm or patchmypc ?
Title: Re: Trial - 7-zip "preparing to download"
Post by: Justin Chalfant on September 26, 2019, 05:48:33 AM
Could you email us the client-side update logs as described here? Collecting Log Files for Support - https://patchmypc.com/faq-scup-catalog#log-files

You can send the logs from our support page https://patchmypc.com/technical-support