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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: KLD on March 18, 2025, 11:27:16 AM

Title: Will Not Download Any Updates
Post by: KLD on March 18, 2025, 11:27:16 AM
This version will not update any versions. I click on the "update" button, nothing happens
Title: Re: Will Not Download Any Updates
Post by: Justin Chalfant (Patch My PC) on March 22, 2025, 10:40:40 AM
Could you provide a little more details and screenshots on what you are seeing?
Title: Re: Will Not Download Any Updates
Post by: KLD on March 22, 2025, 10:54:25 AM
I took a screenshot but there is no way to upload it. The applications that need updating are in red, when I click on download it says "downloading" then stops.
Title: Re: Will Not Download Any Updates
Post by: Justin Chalfant (Patch My PC) on March 22, 2025, 11:04:19 AM
You should be able to attached an image using the image below.
Title: Re: Will Not Download Any Updates
Post by: KLD on March 22, 2025, 07:47:12 PM
Here is the screen shot as requested. Hope this helps.
Title: Re: Will Not Download Any Updates
Post by: Gedinfo on March 23, 2025, 09:28:40 PM
I was running a prior version of the software, and having no issues with clicking on the outdated software, which installed without any problems.  With the latest version, v.5.1.0.0, I click on the Outdated area(PMPC1), UPDATING(PMPC2), DOWNLOADING 0.0%(PMPC3) message appears, does not advance, and the screen reverts back to Outdated(PMPC1). The end result is no update occurs.
My system is running Windows 10 Home, 64 bit.
Title: Re: Will Not Download Any Updates
Post by: Justin Chalfant (Patch My PC) on March 24, 2025, 08:50:20 AM
Quote from: Gedinfo on March 23, 2025, 09:28:40 PMI was running a prior version of the software, and having no issues with clicking on the outdated software, which installed without any problems.  With the latest version, v.5.1.0.0, I click on the Outdated area(PMPC1), UPDATING(PMPC2), DOWNLOADING 0.0%(PMPC3) message appears, does not advance, and the screen reverts back to Outdated(PMPC1). The end result is no update occurs.
My system is running Windows 10 Home, 64 bit.

Could you please send the log file located at: C:\ProgramData\PatchMyPCHomeUpdater after trying to update apps?
Title: Re: Will Not Download Any Updates
Post by: Gedinfo on March 24, 2025, 02:13:20 PM
I do not have  C:\ProgramData\PatchMyPCHomeUpdater, I do have  C:\ProgramData\PatchMyPC and if I attempt to view that, get a security related message saying I am denied.
Title: Re: Will Not Download Any Updates
Post by: Justin Chalfant (Patch My PC) on March 24, 2025, 05:21:22 PM
Quote from: Gedinfo on March 24, 2025, 02:13:20 PMI do not have  C:\ProgramData\PatchMyPCHomeUpdater, I do have  C:\ProgramData\PatchMyPC and if I attempt to view that, get a security related message saying I am denied.

Can you send a screenshot of what you are seeing when you are getting denied.
Title: Re: Will Not Download Any Updates
Post by: KLD on March 24, 2025, 07:49:46 PM
I am having the same issue as Justin. When I try to access C:/ProgramData/PatachMyPC I cannot get into the file, it says I am denied.
Title: Re: Will Not Download Any Updates
Post by: Justin Chalfant (Patch My PC) on March 25, 2025, 08:05:18 AM
Quote from: KLD on March 24, 2025, 07:49:46 PMI am having the same issue as Justin. When I try to access C:/ProgramData/PatachMyPC I cannot get into the file, it says I am denied.

That's not the right folder location is should be: C:\ProgramData\PatchMyPCHomeUpdater
Title: Re: Will Not Download Any Updates
Post by: KLD on March 25, 2025, 08:49:45 AM
I don't have that folder. Just PatchMyPC
Title: Re: Will Not Download Any Updates
Post by: Gedinfo on March 25, 2025, 06:38:05 PM
Screenshots as you requested.
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