Hello,
I have an issue with PatchMyPC software updates for 7zip. On some devices the 7zip still trying to update even if the application is installed.
You can see in the PtachMyPC detection log that the application is detected but the Updates are still kick in.
Can you please tell me how the updates are checking if the application is installed?
This is definitely best handled within a Support case.
Gather the below logs, zip them up and submit a case: https://patchmypc.com/technical-support (https://patchmypc.com/technical-support)
Be sure to grab any rolled over logs with the 'dates' in the name as well, example: [ IntuneManagementExtension-20240801-055755.log ]
- %ProgramData%\PatchMyPC\*
- This folder contains User based installation logs as well as notification settings
- %ProgramData%\PatchMyPCInstallLogs\*
- This will contain logs from individual application installers
- %ProgramData%\PatchMyPCIntuneLogs\*
- PatchMyPC-CustomSoftwareDetectionScript*.log
- PatchMyPC-CustomSoftwareUpdateDetectionScript*.log
- PatchMyPC-ScriptRunner*.log
- This may be found in [%ProgramData%\PatchMyPC\] if the Install was initiated by the user from Company Portal.
- PatchMyPC-SoftwareDetectionScript*.log
- PatchMyPC-SoftwareUpdateDetectionScript*.log
- %ProgramData%\Microsoft\IntuneManagementExtension\Logs\*
- AgentExecutor*.log
- AppActionProcessor*.log
- AppWorkload*.log
- IntuneManagementExtension*.log
- Win32AppInventory*.log