Hello, I believe the applicability rules for the latest Rainmeter update (4.5.21) are incorrect. The InInstalled rule is looking for DisplayVersion greater or equal to '4.5.21.3816', whereas the DisplayVersion for the installed update in the registry is '4.5.21'.
Because of this, it's not detecting the update as installed with error 0x87d00668 ('Software update still detected as actionable after apply') in UpdatesDeployment.log (with update enforcement state message CI_ENFORCEMENT_UPDATE_FAILED) and continues to keep trying to install the update (which is also stopping the Rainmeter process as a part of managing conflicting processes).
Hello Bronson,
Thanks for reaching out and sorry you're experiencing this issue. I suggest opening a support case with us: https://patchmypc.com/technical-support
When troubleshooting update installation errors on a client, please grab the following logs from an impacted device:
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\DeltaDownload*.log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
- This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
- %WinDir%\CCM\Logs\ScanAgent*.log
- %WinDir%\CCM\Logs\StateMessage.log
- %WinDir%\CCM\Logs\UpdatesDeployment*.log
- %WinDir%\CCM\Logs\UpdatesHandler*.log
- %WinDir%\CCM\Logs\UpdatesStore*.log
- %WinDir%\CCM\Logs\WUAHandler*.log
- %WinDir%\WindowsUpdate.log
- You need to run Get-WindowsUpdateLog on Windows 8.1 and newer (https://learn.microsoft.com/en-us/powershell/module/windowsupdate/get-windowsupdatelog?view=windowsserver2025-ps&viewFallbackFrom=win10-ps) in PowerShell.
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Please zip the log files and attach to the case or upload them to: https://patchmypc.com/share
https://patchmypc.com/how-to-share-large-files
We will also need you to run this script on the same device you send the logs from and send over the csv file it outputs -
https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1
Thanks Kristee, I've opened a support case as suggested & provided the logs, etc. on the case :)