Hi,
We're updating our server Third Party Applications with PatchMyPC via SCCM but some servers don't see Updates from Notepad++... I've reinstalled the SCCM Agent and also installed the most recent Agent Version but still some servers stick on version 8.4.9 instead of 8.6.8
The Agent does not see the Update at all, the Deployment is set to have a deadline in the past and install outside of Maintenance Windows
regards
zuerom
Hey Zuerom,
Thank you for reaching out to support.
From one of the affected client machine, can you please help me with the below logs and CSV output :
When troubleshooting update installation errors on a client, we will need the following client logs:
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry. https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1
Regards,
Raunak
Hi Raunak,
i've sent you a PM to know where i should upload the logs?
Regards
zuerom
Hey Zeurom,
Apologies for the delay. I completely missed responding to this.
If you are still facing the same challenges, I would request that you please upload the logs and csv here : https://patchmypc.com/share
Regards,
Raunak