Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: Gandalf on October 11, 2024, 09:56:31 AM

Title: Zoom Workplace 6.2.3 (User-x64) failing to install
Post by: Gandalf on October 11, 2024, 09:56:31 AM
I need to report that the installation of Zoom Workplace 6.2.3 (User-x64) failed on all 150 devices it was deployed to. In Intune, the error message displayed is 'Unknown (0x87D30000)'. I have confirmed that the installation is not completing, indicating an issue with this update.
Title: Re: Zoom Workplace 6.2.3 (User-x64) failing to install
Post by: Andrew Jimenez (Patch My PC) on October 14, 2024, 04:11:40 PM
Hello,

This is the only report of this issue we have received. Would you please open a support case here: https://patchmypc.com/technical-support and provide the logs listed here: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs-intune

Thanks!
Title: Re: Zoom Workplace 6.2.3 (User-x64) failing to install
Post by: Gandalf on October 23, 2024, 09:01:27 AM
The issue was resolved because my client was carrying over a old requirement that was known to be a bug, if anyone was wondering.

You want to delete the "PowerShell requirement script for Zoom Meetings 5.1.17.11" from under the "Configure additional requirements rules".