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Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: mdigrego on October 09, 2024, 09:28:33 AM

Title: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: mdigrego on October 09, 2024, 09:28:33 AM
Hello,

I have the Cisco Jabber app configured with the following settings. I've also configured the default settings to configure a custom banner.

I've added an app supercedence setting for a different app in Intune to replace Cisco Jabber and configured it to uninstall Jabber at the time of installation for the new app. When this happens, however, I get the default conflicting app popup if Jabber is open at the time. Despite having configured 'Do not allow deferals', the user is still offered the option to snooze the uninstall, and the customized banner is not present. Is there a separate place that I need to configure conflicting process settings for a required uninstall?

Thanks!
Michael
Title: Re: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: Andrew Jimenez (Patch My PC) on October 09, 2024, 01:10:41 PM
Hello,

Since you've changed the settings in Manage Conflicting Processes, have you republished the App/Update? The Jabber App will need to be republished to get the latest changes in Manage Conflicting Processes.
Title: Re: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: mdigrego on October 09, 2024, 01:32:00 PM
Hi Andrew!

I think that may be what I was missing. Would a selective sync be sufficient? Or would I need to check 're-publish on next scheduled sync' before I run the sync?

Thanks for your help!
Title: Re: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: Andrew Jimenez (Patch My PC) on October 09, 2024, 01:40:42 PM
Do both, choose republish on next sync, then choose selective sync, then run a sync and it should just republish that 1 app, and not process anything else.
Title: Re: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: mdigrego on October 09, 2024, 02:42:12 PM
That worked, thanks Andrew!

I had assumed a full sync would upload a new intunewin with the changes, so I did not check republish before the sync initially. Once I did, the changes went through.
Title: Re: 'Manage Conflicting Process' settings not applying during required uninstall
Post by: Andrew Jimenez (Patch My PC) on October 09, 2024, 03:13:44 PM
Perfect! Unfortunately, at the moment, those changes require a change in content, and we'll only sync updated content on a republish for Intune Apps and Updates. Glad it is working now!