Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: laszloberger on August 29, 2024, 05:57:36 AM

Title: PDF Split and Merge crash after update
Post by: laszloberger on August 29, 2024, 05:57:36 AM
PDF Split and Merge crashes after being updated while the program is running.
This happens every time on all PCs when being updated while the program is running.
Title: Re: PDF Split and Merge crash after update
Post by: Adam Cook (Patch My PC) on August 29, 2024, 07:54:54 AM
Hey laszloberger,

I can reproduce the issue.

I recommend you configure the following feature to prevent the update from installing while the software is running: https://patchmypc.com/manage-conflicting-processes-when-updating-third-party-applications

I will update our catalogue in the coming todays to ensure this is applied by default and set to "Skip".
Title: Re: PDF Split and Merge crash after update
Post by: laszloberger on August 29, 2024, 07:59:30 AM
Hi Adam,

Thank you very much!
Title: Re: PDF Split and Merge crash after update
Post by: Spencer (Patch My PC) on August 29, 2024, 03:36:55 PM
Hello there!

I just wanted to let you know that the changes for this have been made in the catalog and the default option for this product in MCP is to "Skip" the install. We thank you for bringing this to our attention!

Let me know if you run into any issues or have further questions!