Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: phil_ashling on August 23, 2024, 07:37:26 AM

Title: Kofax patching
Post by: phil_ashling on August 23, 2024, 07:37:26 AM
I understand the need for a manual download, I've gone to their site and successfully logged in, but |I'm not able to get the required msi file(s). I can only get the generic set up not the msi shown as required in the PMPC log, any ideas?
Title: Re: Kofax patching
Post by: Spencer (Patch My PC) on August 23, 2024, 07:47:13 AM
Hey Phil,

Thanks for reaching out to support! Can you please confirm what version of Kofax you're trying to publish?

If you're unable to source the correct package, then I would suggest reaching out to the vendor to confirm if you have access to that specific version of the product.

KofaxPowerPDFAdvanced-5.0.0.21.msi

Can you also confirm that this is where you're trying to access the files:
https://delivery.kofax.com/Downloads

You can send screenshots to my email via [email protected]
Title: Re: Kofax patching
Post by: phil_ashling on August 23, 2024, 07:56:16 AM
4.0 4.1 and 5
Title: Re: Kofax patching
Post by: phil_ashling on August 23, 2024, 08:05:11 AM
I've sent screenshots via email
Title: Re: Kofax patching
Post by: Spencer (Patch My PC) on August 23, 2024, 08:45:12 AM
This has been resolved! Kofax DL files needed for PMPC can be found under the 'Power PDF Advanced Volume – All Versions' link on the first page once you've logged into the Download site. You'll then need to accept an EULA to get to the main download page. On that second page, scroll down to the very bottom under the 'Patch' section. There is where you can find the .zip files containing the proper MSI package.

Email has been sent to you with screenshots and instructions! 😊