Print Page - Failed to verify connection to the cloud: [StatusCode: 405]

Title: Failed to verify connection to the cloud: [StatusCode: 405]
Post by: mpotase on June 12, 2024, 05:55:36 AM

MY PMPC is no longer syncing I'm seeing the following error message when I initiate a SYNC "Failed to verify connection to the cloud: [StatusCode: 405]". When I test Intune apps\updates all looks good.

Anyone have any insight into what could be causing this?

Thanks

Title: Re: Failed to verify connection to the cloud: [StatusCode: 405]
Post by: Liviu (Patch My PC) on June 12, 2024, 06:01:37 AM

Hey mpotase,

The error is benign and can be safely ignored.
This error only means that the connection to portal.patchmypc.com is not yet configured on the Cloud tab. This also means you are not using the new custom apps (https://docs.patchmypc.com/patch-my-pc-cloud/custom-apps) feature we released a few months ago.

Title: Re: Failed to verify connection to the cloud: [StatusCode: 405]
Post by: mpotase on June 12, 2024, 06:09:13 AM

Thanks for confirming but my last successful sync however was on the previous Sunday. No successful Sync this Sunday and Manual Sync's are not working. Should I open a support case?

Title: Re: Failed to verify connection to the cloud: [StatusCode: 405]
Post by: Liviu (Patch My PC) on June 12, 2024, 06:27:16 AM

Please open a support case.
While the error message from your initial post is benign, if you no longer have any successful syncs, there is something else at play.

Please collect the PMPC Logs (General tab then press on Collect logs.
Please attach the logs to the support case.

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Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: mpotase on June 12, 2024, 05:55:36 AM