Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: PhilGeorge on April 08, 2024, 06:59:51 AM

Title: App updates and versions
Post by: PhilGeorge on April 08, 2024, 06:59:51 AM
Hi All,

Currently trialling PMPC and playing with various settings. I've just created a 7-Zip app update and assigned it to myself only as a test. However it has said Not Applicable in Intune, I assume because I'm on an older version (21.07) than it is trying to update to (23.01) and assuming the PS script is looking for version 23.00?

If that's the case, how do I go about getting it to update? I wonder if it will be the same for other apps.

Thanks
Title: Re: App updates and versions
Post by: Andrew Jimenez (Patch My PC) on April 08, 2024, 09:40:16 AM
The applicability scripts look for any older version of the software, unless the version number is called out specifically in the Product name in the Publisher.

What is likely happening is that you have deployed the 32-bit EXE while having a 64-bit MSI installed or some other combination of installer type and architecture. If the installer type or architecture of the update don't match, the update won't be applicable. If you think you have the 64-bit version of 7-zip, deploy both the MSI and EXE updates, and one of them should be applicable and update your device.
Title: Re: App updates and versions
Post by: PhilGeorge on April 08, 2024, 10:10:52 AM
Thanks Andrew, will give that a try!
Title: Re: App updates and versions
Post by: PhilGeorge on April 09, 2024, 04:23:50 AM
You were right, I added the EXE as well and my own device has updated fine. Thanks Andrew!