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Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: muja1913 on March 25, 2024, 04:46:47 AM

Title: Snagit 2023 23.2.3 (EXE-x64) update gives hash errors
Post by: muja1913 on March 25, 2024, 04:46:47 AM
Hi,

I recently noticed that i was getting an error when publishing the Snagit 2023 23.2.3 (EXE-x64) via SCCM.

Please refer attached.

Thanks,
Muja
Title: Re: Snagit 2023 23.2.3 (EXE-x64) update gives hash errors
Post by: Liviu (Patch My PC) on March 25, 2024, 06:00:46 AM
Hey Muja13,

This issue usually appears when the vendor releases a new version that isn't in our catalogue yet.
That isn't the case this time, as the latest version they released (https://support.techsmith.com/hc/en-us/articles/115006435067-Snagit-Windows-Version-History) is the one we have in our catalogue too.

This can mean that you either get an installer with a different due to their CDN or it can mean a caching issue and the wrong installer is being downloaded.

Please open a support case to further troubleshoot this.
In the support case, please include:
1. The Patch My PC logs: They can be exported from the General tab within the PMPC Publisher console by pressing the Collect Logs button.
2. A screenshot of the hash of the Snagit installer. Manually download the Snagit Installer, and then run the Get-FileHash command to get the hash of the file that gets downloaded on the server hosting the PMPC Publisher.
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