Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: MrRobot13 on June 08, 2023, 03:16:48 PM

Title: Third-Party Software Update Catalogs - Trust Failed
Post by: MrRobot13 on June 08, 2023, 03:16:48 PM
I recently upgraded from ConfigMgr 2111 to 2303. I didn't notice this error beforehand.

While viewing "Third-Party Software Update Catalogs" in ConfigMgr it shows the Patch My PC Catalog as "Trust Failed" under the "Last sync status" column.
Updates appear to still be getting published nightly though and PMP publishing service doesn't show any errors.


Just wanting to see if this should even be listed there anymore and if so how to correct it's status.

Thank you!
Title: Re: Third-Party Software Update Catalogs - Trust Failed
Post by: Andrew Jimenez (Patch My PC) on June 08, 2023, 03:31:47 PM
Hello,

This likely occurred because we have 3 employees with physical code-signing keys. 2 of the keys were recently renewed, and were not included in the catalog for a short period of time. Because of this, if you synced when one of the new keys were used to sign the catalog, you would get the "trust failed" error.

Since you are still seeing updates being published, I think you might also have the Patch My PC Publisher set up. If you do have the Publisher installed and running, you very likely do not need to have Patch My PC configured in the "Third-Party Software Updates" section of the ConfigMgr console, and the error can be ignored/that connection can be removed.
Title: Re: Third-Party Software Update Catalogs - Trust Failed
Post by: MrRobot13 on June 08, 2023, 03:34:47 PM
Hey Andrew!
Yes, we have the publisher installed and it's running fine.
I'll remove this as a listed catalog then.

Thank you!
Title: Re: Third-Party Software Update Catalogs - Trust Failed
Post by: Andrew Jimenez (Patch My PC) on June 08, 2023, 03:35:20 PM
Happy to help!
Title: Re: Third-Party Software Update Catalogs - Trust Failed
Post by: Motenaco37hf on June 16, 2023, 02:25:42 PM
I never got this error before even after I upgraded ConfigMgr 2111.
eggy car (https://eggycarunblocked.com)