Thanks for reaching out on the forum! If you could please collect the following client side log files and send them to
[email protected] we can troubleshoot this further! 😊
When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.
Thanks,
Spencer Cruz
can i upload to logs to an e-mail or pm? Dont want to spam all the logs for everyone :D
Yep, if you send them to
[email protected] that will come through to our internal support email and will be assigned to an engineer! We'll then work with you via email or if needed we can schedule a support call via Teams! 😊