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Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: sw-deploy on April 14, 2023, 12:25:29 AM

Title: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: sw-deploy on April 14, 2023, 12:25:29 AM
I have set the option "Disable self-updater" for Snagit 2023.
The right key for this at version 2023 is: "HKLM\SOFTWARE\TechSmith\SnagIt\23" Dword NoAutoUpdateSupport Value 1
But after the update from PMPC the same key is set under HKLM\SOFTWARE\TechSmith\SnagIt\22
The item unter 23 is gone, so notifications for update pop up.
Could you check the behavior and fix it please?
Thanks!
Title: Re: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: Ben Whitmore (Patch My PC) on April 14, 2023, 01:54:50 AM
Thanks for letting us know this, I will flag it with our catalog team today!  8)
Title: Re: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: Ben Whitmore (Patch My PC) on April 14, 2023, 03:31:43 AM
We have the fix in the pipeline so it should be resolved in the catalog released later today. Thanks again!
Title: Re: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: sw-deploy on April 14, 2023, 03:47:02 AM
 :) WOW that was fast!
Thank you I will report back on Monday.
Title: Re: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: sw-deploy on May 11, 2023, 03:36:28 AM
I am so sorry for my late answer, but I can confirm the key is right now.
Thank you!
Title: Re: Snagit 2023 - Disable Update Check - wrong Regkey
Post by: Ben Whitmore (Patch My PC) on May 15, 2023, 01:50:05 AM
Awesome, thank you for reporting it initially  8)
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