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Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: jaschan on September 10, 2020, 01:23:20 PM

Title: Mozilla Firefox install issue
Post by: jaschan on September 10, 2020, 01:23:20 PM
Just had reports of an issue with Firefox not updating/installing, looks like the installer name changed or is getting changed after download and is causing issues with the script installer (see attachment)

Title: Re: Mozilla Firefox install issue
Post by: Andrew Jimenez (Patch My PC) on September 10, 2020, 03:16:47 PM
Hello,

What version of Patch My PC are you using? You can find this in the "About" tab of the Patch My PC Publisher. This was a known issue in a previous release but has been fixed for some time, so I want to rule that bug out. Thanks!
Title: Re: Mozilla Firefox install issue
Post by: jaschan on September 10, 2020, 03:26:56 PM
Hi Andrew, we are running 1.8.8.

Thanks
Title: Re: Mozilla Firefox install issue
Post by: Andrew Jimenez (Patch My PC) on September 10, 2020, 03:45:21 PM
Do you happen to have the delay option set in the Publisher under ConfigMgr Apps -> Options?
Title: Re: Mozilla Firefox install issue
Post by: jaschan on September 10, 2020, 04:44:38 PM
Yes it is set, we delay 3 days.
Title: Re: Mozilla Firefox install issue
Post by: Andrew Jimenez (Patch My PC) on September 10, 2020, 04:53:29 PM
Interesting, let's move this to a support case, I think I'm going to need logs here.

Please open a case at: https://patchmypc.com/technical-support

If you could zip and attach the logs specified here, that would help a ton: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-app-logs
Thanks!
Title: Re: Mozilla Firefox install issue
Post by: jaschan on September 11, 2020, 11:46:02 AM
Done- thanks Andrew.
Title: Re: Mozilla Firefox install issue
Post by: Andrew Jimenez (Patch My PC) on September 11, 2020, 11:58:24 AM
Thanks! This actually helped us identify a bug! Should be fixed in the next release!
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