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Microsoft Configuration Manager and Intune (Enterprises/Paid) => Support and General Questions (Enterprises Using ConfigMgr and Intune) => Topic started by: Pepper on November 14, 2018, 03:09:46 PM

Title: Apple iCloud fails install on Win10 1809
Post by: Pepper on November 14, 2018, 03:09:46 PM
Current version(s) of iCloud will not install on Windows 10, version 1809. Probably should add a check for build < 17763 until they release one that will install properly.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Justin Chalfant (Patch My PC) on November 14, 2018, 04:17:04 PM
We will take a look.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: nielsp83 on November 20, 2018, 02:58:53 AM
Quote from: Justin Chalfant on November 14, 2018, 04:17:04 PM
We will take a look.
And?
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Omar (Patch My PC) on November 20, 2018, 08:41:15 AM
Are you trying to install v7.7.0.27 or v7.8.0.7 ?
Title: Re: Apple iCloud fails install on Win10 1809
Post by: quackpatch on November 20, 2018, 04:11:11 PM
Could this be related to the following Windows 10, version 1809 re-released issue documented below?

Apple has identified an incompatibility with iCloud for Windows (version 7.7.0.27) that may cause users to have issues updating or synching Shared Albums after updating to Windows 10, version 1809. Users who attempt to install iCloud for Windows (version 7.7.0.27) on Windows 10, version 1809 will see a message stating that this version of iCloud for Windows isnÔÇÖt supported, and the installation will fail. To ensure a seamless experience, Microsoft is blocking devices with iCloud for Windows (version 7.7.0.27) software installed from being offered Window 10, version 1809 until this issue has been resolved.

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history (https://support.microsoft.com/en-us/help/4464619/windows-10-update-history)
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Omar (Patch My PC) on November 21, 2018, 04:15:37 AM
Quote from: quackpatch on November 20, 2018, 04:11:11 PM
Could this be related to the following Windows 10, version 1809 re-released issue documented below?

Apple has identified an incompatibility with iCloud for Windows (version 7.7.0.27) that may cause users to have issues updating or synching Shared Albums after updating to Windows 10, version 1809. Users who attempt to install iCloud for Windows (version 7.7.0.27) on Windows 10, version 1809 will see a message stating that this version of iCloud for Windows isnÔÇÖt supported, and the installation will fail. To ensure a seamless experience, Microsoft is blocking devices with iCloud for Windows (version 7.7.0.27) software installed from being offered Window 10, version 1809 until this issue has been resolved.

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history (https://support.microsoft.com/en-us/help/4464619/windows-10-update-history)


Exactly, We already expired v7.7.0.27 and added iCloud 7.8.0.7 to the catalog back in 31-Oct-18 and it should be working fine for 1809.
Please everyone let us know if you are facing the same issue with v7.8.0.7.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: nielsp83 on November 21, 2018, 07:30:35 AM
Quote from: Admin - Omar on November 20, 2018, 08:41:15 AM
Are you trying to install v7.7.0.27 or v7.8.0.7 ?
v7.8.0.7 (installed version is 7.6.0.15). Can't succeed.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: nielsp83 on November 25, 2018, 02:31:53 AM
Quote from: nielsp83 on November 21, 2018, 07:30:35 AM
Quote from: Admin - Omar on November 20, 2018, 08:41:15 AM
Are you trying to install v7.7.0.27 or v7.8.0.7 ?
v7.8.0.7 (installed version is 7.6.0.15). Can't succeed.
No solution for this?
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Justin Chalfant (Patch My PC) on November 27, 2018, 01:51:41 PM
This is an issue with the iCloud installer on Win 10 1809.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Pepper on November 27, 2018, 03:11:12 PM
So it looks like you "fixed" the issue on the 25th by excluding Windows 10 entirely, not just build 17763 and above (1809).

Also it looks like you misspelled "icloud.exe" as "icould.exe" in one of the rules.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Justin Chalfant (Patch My PC) on November 27, 2018, 05:12:16 PM
Good catch, we will have a catalog update either later today or tomorrow to have iCloud only excluded on build 1809.

Quote from: Pepper on November 27, 2018, 03:11:12 PM
So it looks like you "fixed" the issue on the 25th by excluding Windows 10 entirely, not just build 17763 and above (1809).

Also it looks like you misspelled "icloud.exe" as "icould.exe" in one of the rules.
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Justin Chalfant (Patch My PC) on November 27, 2018, 05:21:37 PM
Actually, Apple just released a fix. We will include this one in the next catalog update tomorrow https://www.neowin.net/news/apple-fixes-icloud-compatibility-with-the-windows-10-october-2018-update?fbclid=IwAR3MpzCAa-1-aZLnYVfByGlwQ4iYI-iBTgXxkzcobBqnciqX1jAHeCOtrzE
Title: Re: Apple iCloud fails install on Win10 1809
Post by: Pepper on November 28, 2018, 10:16:12 AM
Thanks, the new version seems to be installing.