Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: dnewland on November 09, 2018, 09:37:00 AM

Title: Updates work in Software Center, Fail in Windows Update
Post by: dnewland on November 09, 2018, 09:37:00 AM
Hi.

We are seeing an odd behavior with our 3rd-party application updates.  They show up both in the Software Center and in Windows Update, which is fine.  But if I try to run the updates from Windows Update they give the error shown in the attached image.

If I run them from Software Center, they install properly.  The Software Center image shows the same updates, only with one of them (PowerBI) not shown any more after being installed properly through the Software Center. 

When I go back to Windows Update the PowerBI update does not show up anymore after being installed Software Center, so it is recognizing that the update is no longer needed.  Its odd, though, that it fails when I try to install them from Windows Updates.  I tested this on 4 different machines, and all exhibited the same behavior.

Any idea why this might be?

Cheers,

Dan
Title: Re: Updates work in Software Center, Fail in Windows Update
Post by: Justin Chalfant (Patch My PC) on November 09, 2018, 11:46:55 AM
Can you email us the CCM\Logs and WindowsUpdate.log via ZIP file? support@<ourdomainname>