Microsoft Configuration Manager and Intune (Enterprises/Paid) > Support and General Questions (Enterprises Using ConfigMgr and Intune)

Adobe Reader is not updating

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joeOPD:
Hi All,
We've deployed updates for Adobe Reader in Intune.  My version is not updating.  In the Intune Console is says, "Install Not Applicable" despite me having a lower version.  I get a "app with name = Update for Adobe Acrobat DC Update 21.007.20095 dependency detect only is False" message in the log


--- Code: ---![LOG[[Win32App] ExecManager: processing targeted app (name='Update for Adobe Acrobat DC Update 21.007.20095', id='01680435-9f1f-4d97-b56c-a6ceeb1a40d8') with intent=3, appApplicabilityStateDueToAssginmentFilters= for user session 1]LOG]!><time="13:20:03.8884629" date="10-4-2021" component="IntuneManagementExtension" context="" type="1" thread="18" file="">
<![LOG[[Win32App] ProcessAppWithDependencies starts for 01680435-9f1f-4d97-b56c-a6ceeb1a40d8 with name Update for Adobe Acrobat DC Update 21.007.20095]LOG]!><time="13:20:03.8884629" date="10-4-2021" component="IntuneManagementExtension" context="" type="1" thread="18" file="">
<![LOG[[Win32App] This is a standalone app, id = 01680435-9f1f-4d97-b56c-a6ceeb1a40d8, name = Update for Adobe Acrobat DC Update 21.007.20095]LOG]!><time="13:20:03.8884629" date="10-4-2021" component="IntuneManagementExtension" context="" type="1" thread="18" file="">
<![LOG[---->>[Win32App] Processing app (id=01680435-9f1f-4d97-b56c-a6ceeb1a40d8, name = Update for Adobe Acrobat DC Update 21.007.20095) with mode = DetectInstall]LOG]!><time="13:20:03.8884629" date="10-4-2021" component="IntuneManagementExtension" context="" type="2" thread="18" file="">
<![LOG[----[Win32App] app with name = Update for Adobe Acrobat DC Update 21.007.20095 dependency detect only is False]LOG]!><time="13:20:03.8884629" date="10-4-2021" component="IntuneManagementExtension" context="" type="2" thread="18" file="">
--- End code ---

Jake Shackelford (Patch My PC):
Would you be able to send the following logs from that client device to [email protected]?

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log

joeOPD:

--- Quote from: Jake Shackelford (Patch My PC) on October 05, 2021, 10:52:51 AM ---Would you be able to send the following logs from that client device to [email protected]?

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log

--- End quote ---
sent!

peter.caldwell:
Sorry, i might be confused but you said your adobe reader isn't updating but then you quoted that the app is actually Adobe Acrobat DC.
As far as I am aware, the two are different applications?
Could something be getting mixed up here?

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