• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 
Menu

Show posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Show posts Menu

Messages - Priscilla (Patch My PC)

#1
Sounds good. If you run into any issues, please feel free to open a technical support case with us: https://patchmypc.com/technical-support.
#2
Yes, the requirement on the Intune app should allow the app to install only if no other version of the app is there. Then the Intune update will be able to install based on how you set up your assignment. I would recommend testing this first before deploying to production devices.
#3
Hi Swindmiller,

We don't have a good built-in way to handle this at the moment, but you can use a requirement rule on the Intune App to not install if ANY version of the application you're deploying is found. Then by default, we can carry over that requirement rule when there's a new version of that app published to your tenant. If you'd like to schedule a call with us to go over this further as well as any other questions you may have, please feel free to use the following link: https://patchmypc.com/environment-review-call.
#4
To update the contents of the app in ConfigMgr or Intune, you'll want to republish the application. You can do a republish by right-clicking at the individual app level or at the All Products level and selecting Republish during next sync schedule(https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#republish-updates).
Once you have done that, either run a manual sync from the Sync Schedule tab or wait for the next time your Publisher instance is configured to run.
#5
Hi beefy80,

Thanks for bringing this to our attention. This will be fixed Monday.

Let us know if there's anything further we can do to assist.

Thanks,

Priscilla
#6
Thanks for reaching out.

This is an issue we have discovered today which has affected a small number of our customers. We had an internal issue for a duration of around 5 minutes and it appears anybody that sync'd in this time was affected.

We fixed the root cause of the issue this morning, March 16th, 2023, at 08:01 AM EST, but if you are experiencing technical difficulties, resyncing the Publisher will likely fix any of the related issues you may have.

If you are still experiencing issues after resyncing, please reach out to us at [email protected]
#7
Hi rmuetz01,

Yes, you can run the publisher on an Azure VM. The requirements page (https://docs.patchmypc.com/installation-guides/intune/requirements)lists the minimum software and hardware requirements needed for the VM you install the publisher on. We'd be happy to help you with the setup of the publisher in your environment. Please feel free to use the following link to schedule a setup call with us: https://patchmypc.com/schedule-setup-call.
#9
Hi  ian.shelley,

Thanks for your post. The Publisher will never delete an assignment directly. If you remove an assignment from the list, it will not be recreated in the future, but it will not be deleted in Intune. It may also be copied from previous app versions depending on your Intune application creation options. If you would like to update the assignments to match what you added om the manage assignment feature, you'll need to select the Republish during next sync schedule right-click option. This will delete ALL assignments and recreate them to match what you set in the Manage Assignments feature.
#10
Happy to help. Feel free to reach out if you have any further questions.

I hope you have a great rest of your day!
#11
Hello,

We do offer the Microsoft Edge product in our catalog, the decision to use it would depend on your environment. We offer the stable version, if you want to use Stable extended, you can use the Microsoft provided updates for Edge stable. If you did use Microsoft Edge from Patch My PC, you can distinguish which one is coming from us because the vendor will say Patch My PC instead of Microsoft.

Thanks,

Priscilla Leon
#12
Hello,

We just released a catalog update with the new versions of those apps:https://patchmypc.com/patch-my-pc-catalog-update-11-09-22

If you restart the publisher and run a manual sync, you should be able to download the newest versions. Please let us know if it is still not downloading after attempting the sync again by sending us an email at [email protected].

Thanks,

Priscilla Leon
#13
Just wanted to send you an update and let you know that this was fixed today. If you are still having issues with the detection for this, please reach out to us at [email protected].
#14
Heard back from the catalog team and we should have it fixed this week. I'll send another update once that's done.

Thanks,

Priscilla
#15
Hello,

Thanks for reaching out to us. I've let the catalog team know about this. I'll send you an update with more information as soon as possible.

Thanks again,

Priscilla