Support Forum: Get Support for Patch My PC Products and Services

Microsoft Configuration Manager and Intune (Enterprises/Paid) => Report Update Detection Issues (Enterprises Using ConfigMgr and Intune) => Topic started by: THamlin on March 12, 2021, 08:29:15 AM

Title: Cisco WebEx Meetings
Post by: THamlin on March 12, 2021, 08:29:15 AM
Cisco WebEx Meetings is installed on systems, but is not being detected. I reviewed the Applicability Rules for Cisco WebEx Meetings 41.2.4.15 and believe the issue is a difference between x86 and x64 registry locations.

Applicability rule registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Webex

Registry path for (some) systems in our environment: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Webex
Title: Re: Cisco WebEx Meetings
Post by: Wes Mitchel on March 12, 2021, 08:45:24 AM
Hi Todd
I will email you direct to discuss this issue.
Title: Re: Cisco WebEx Meetings
Post by: THamlin on March 17, 2021, 01:40:20 PM
Not sure if the update changed, but it is applying to my system now. Perhaps you have some insight on that?
Title: Re: Cisco WebEx Meetings
Post by: THamlin on March 17, 2021, 01:55:54 PM
Wes, I just discovered that I wasn't getting your emails. That is corrected now. I've got the info, thank you. Look like we're all good now. This was a good exercise for me anyway  ;)