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#31
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: 1Password (User) 8.10.1.0...
Last post by Spencer (Patch My PC) - March 21, 2023, 07:08:45 AMHey Alex,
I received your email with the logs yesterday and provided an update. Please respond back to that support email if you have further questions or issues!
Best,
Spencer
I received your email with the logs yesterday and provided an update. Please respond back to that support email if you have further questions or issues!
Best,
Spencer
#32
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Snagit (MSI-x64) 23.1.0 Up...
Last post by Spencer (Patch My PC) - March 21, 2023, 07:05:06 AMHey Fabian,
Thanks for the update, glad this issue has been resolved! I will inform our internal engineering team so they can assist other customers who may run into this issue as well.
Best,
Spencer
Thanks for the update, glad this issue has been resolved! I will inform our internal engineering team so they can assist other customers who may run into this issue as well.
Best,
Spencer
#33
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Wacatac malware found on i...
Last post by Ben Whitmore (Patch My PC) - March 21, 2023, 06:13:58 AMHey there,
PMPC does not repackage Acrobat Reader, the binary is downloaded from Adobe. During our testing we check the binary for malware and record the hash. You can read our full security validation process at https://patchmypc.com/deep-dive-into-security-validation-of-third-party-software-updates-in-microsoft-sccm
All updates we add to our catalogue are scanned using Virus Total, and the results for the Acrobat Reader DC Cont 23.001.20064 installer can be found here - VirusTotal - File - 1e6d872b3023308f1dfaed643c7174542523edcc0d61429b9ecf06be884dc45e
Additionally, we extracted the EXE and ran the installer.bin through Virus Total. Those results can be found here - VirusTotal - File - 5e54975463b5f5a25d9c143e543ef967faf6c38cc4b95ceda36a1fe97efb79e9
You could also grab the .BIN file from C:\ProgramData\Adobe\Temp (location may vary depending on architecture deployed) and check it against Virus Total too.
Whilst we are not quick to dismiss as a false positive, we would encourage your security teams to validate the Adobe download link too at https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2300120064/AcroRdrDCx642300120064_en_US.exe
You can find the download link in our catalog by right clicking any product and choose "show package info" ( see image)
PMPC does not repackage Acrobat Reader, the binary is downloaded from Adobe. During our testing we check the binary for malware and record the hash. You can read our full security validation process at https://patchmypc.com/deep-dive-into-security-validation-of-third-party-software-updates-in-microsoft-sccm
All updates we add to our catalogue are scanned using Virus Total, and the results for the Acrobat Reader DC Cont 23.001.20064 installer can be found here - VirusTotal - File - 1e6d872b3023308f1dfaed643c7174542523edcc0d61429b9ecf06be884dc45e
Additionally, we extracted the EXE and ran the installer.bin through Virus Total. Those results can be found here - VirusTotal - File - 5e54975463b5f5a25d9c143e543ef967faf6c38cc4b95ceda36a1fe97efb79e9
You could also grab the .BIN file from C:\ProgramData\Adobe\Temp (location may vary depending on architecture deployed) and check it against Virus Total too.
Whilst we are not quick to dismiss as a false positive, we would encourage your security teams to validate the Adobe download link too at https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2300120064/AcroRdrDCx642300120064_en_US.exe
You can find the download link in our catalog by right clicking any product and choose "show package info" ( see image)
#34
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Snagit (MSI-x64) 23.1.0 Up...
Last post by FabianSz - March 21, 2023, 05:58:17 AMYou're welcome :-)
Registered only to post this
Registered only to post this
#35
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Snagit (MSI-x64) 23.1.0 Up...
Last post by jbb - March 21, 2023, 05:33:23 AMThanks All, I can also confirm creating a new MST file does the trick!
#36
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Wacatac malware found on i...
Last post by DCLF - March 21, 2023, 05:26:06 AMWe have a significant amount of machines also detecting this
#37
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Snagit (MSI-x64) 23.1.0 Up...
Last post by dhwatts - March 21, 2023, 05:00:14 AMFabianSz you are a genius. You're 100% correct, after creating a new MST snag-it 23.1.0 installed properly.
Thank you for posting the fix!
Thank you for posting the fix!
#38
Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Wacatac malware found on i...
Last post by DavinderMcCaul - March 21, 2023, 03:31:54 AMWe have also had this same issue on 6 of our computers. Do Patch My PC have any advice for this?
#39
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Snagit (MSI-x64) 23.1.0 Up...
Last post by FabianSz - March 21, 2023, 01:46:32 AMIf you're using a transform file (MST), you must create a new one.
Seems there was a slight change in tables. My transform from 23.0.3 spit out an error if used with 23.1.0.
There's a new option "Hide Product Key" available.
You can get the configuration/creator tool from here:
https://www.techsmith.com/enterprise-resources.html
Seems there was a slight change in tables. My transform from 23.0.3 spit out an error if used with 23.1.0.
There's a new option "Hide Product Key" available.
You can get the configuration/creator tool from here:
https://www.techsmith.com/enterprise-resources.html
#40
Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: 1Password (User) 8.10.1.0...
Last post by Spencer (Patch My PC) - March 20, 2023, 01:15:46 PMHey Alex,
Thanks for reaching out to support!
I tried to repro this issue in my lab, however, was unable to do so. If you can, please send me the following logs from one of the affected clients:
When troubleshooting SCCM application installation errors on a client, we will need multiple client logs. Please include the following logs:
- %WinDir%\CCM\Logs\AppDiscovery*.log
- %WinDir%\CCM\Logs\AppEnforce*.log
- %WinDir%\CCM\Logs\AppIntentEval*.log
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\CIAgent.*log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
- %WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.
- %WinDir%\CCM\Logs\StateMessage.log
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Can you also confirm that those ConfigMgr clients are updated or at least matching that of the Admin Console? You can updload the logs to [email protected] for review.
If you have further questions or issues, please let us know! 😊
Thanks for reaching out to support!
I tried to repro this issue in my lab, however, was unable to do so. If you can, please send me the following logs from one of the affected clients:
When troubleshooting SCCM application installation errors on a client, we will need multiple client logs. Please include the following logs:
- %WinDir%\CCM\Logs\AppDiscovery*.log
- %WinDir%\CCM\Logs\AppEnforce*.log
- %WinDir%\CCM\Logs\AppIntentEval*.log
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\CIAgent.*log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
- %WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.
- %WinDir%\CCM\Logs\StateMessage.log
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Can you also confirm that those ConfigMgr clients are updated or at least matching that of the Admin Console? You can updload the logs to [email protected] for review.
If you have further questions or issues, please let us know! 😊