Patch My PC won't run

[brandoncarter]

Hello,

I have a client's computer running Windows 7 x64 SP1. EVERYTHING works flawlessly on the machine, except for Patch My PC just won't run. It simply starts and then quits. I just don't understand it as it runs on 99.999% of the computers I run it on without issue.

Steps to reproduce: double-click on patch my pc "Patch my PC has stopped working" error comes up and gone. I've tried it in a different folder, safe boot, etc.

An event 1001 is generated in the event log:

Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: patchmypc.exe
P2: 2.3.5.0
P3: 51de4863
P4: PatchMyPC
P5: 2.3.5.0
P6: 51de4863
P7: f
P8: f0
P9: System.InvalidOperationException
P10:

Attached files:
C:\Users\XXXXX\AppData\Local\Temp\WERC10D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\XXXXX\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_patchmypc.exe_70ed90ba759bd1a56e7c1ee937d26d74ebd75a7_0ebec58f

Analysis symbol:
Rechecking for solution: 0
Report Id: 496beb18-2aee-11e3-b8f3-d48564b56ed6
Report Status: 1

[stephaniewhitlow]

Some antivirus or security software may interfere with Patch My PC's operation. Temporarily disable any security software and see if Patch My PC runs without issues.

Also review the Windows Event Viewer for any additional error messages or clues that might help identify the root cause of the problem.

[MonumentalMaster]

Indeed, turning off the antivirus sounds like the most effective solution

[tiondisabili6]

Do you have antivirus software? Go to settings and temporarily turn it off then try accessing again. Some antivirus software will block third party software.