Author Topic: PatchmyPC uses proxy settings even when they are disabled ??  (Read 1018 times)

Offline mauslyon

  • Newbie
  • *
  • Posts: 2
    • View Profile
PatchmyPC uses proxy settings even when they are disabled ??
« on: October 14, 2020, 11:45:32 AM »
Hi all,
I have a laptop that I use at work (wired connection, proxy enabled) and at home (wireless, no proxy).
Now when I'm home I simply disable the system proxy and then I can surf the internet. But when I start PMPC  I get the "Unable to connect to proxy" error. Now what ├¼s strange is that the proxy mentioned is NOT the current proxy I use at work but an old one that I used several weeks ago - probably the last time I used PMPC
I doublechecked and all proxy setting are disabled,

any idea whay's wrong?

Offline mauslyon

  • Newbie
  • *
  • Posts: 2
    • View Profile
Re: PatchmyPC uses proxy settings even when they are disabled ??
« Reply #1 on: April 28, 2021, 05:50:09 AM »
no support so far
when I stat the PMPC i get

28/04/2021 13:33:24 - Patch My PC Started
28/04/2021 13:33:24 - Checking connection to patchmypc.com
28/04/2021 13:33:24 - Unable to connect to patchmypc.com. Please verify you have internet connection And try to browse to https://patchmypc.com. Error: Impossibile risolvere il nome del proxy.: 'proxy.servizi.int'

where does patch my pc getting the proxy info???

Offline Andrew Jimenez

  • Patch My PC - Support Engineer
  • Full Member
  • ***
  • Posts: 126
    • View Profile
Re: PatchmyPC uses proxy settings even when they are disabled ??
« Reply #2 on: May 25, 2021, 10:34:02 AM »
Hi,

Can you please send your settings.xml and patchmypc.log to [email protected] and we can take a look at why it is still attempting to use the proxy?

Have you restarted the Patch My PC Windows Service since turning the proxy off?