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Messages - Adam Cook (Patch My PC)

#106
Hello

This is very typical for Adobe Reader and we see this a lot. A detailed analysis of the problem can be understood from this KB - it also contains guidance on how to resolve: https://patchmypc.com/system-error-1612-the-installation-source-for-this-product-is-not-available

This is documented as a known issue on Adobe's website: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

Ultimately this is a software vendor issue, or an issue on your devices causing C:\Windows\installer to be cleaned out (see article for more information). This is not caused or related to our catalogue or Publishing software.
#107
Does it work if you disable all third party plugins or perhaps try in private browsing mode in Chrome?
#108
Hey, is this still an issue for you now? I've tried from multiple different types of systems in different regions and the form loads OK for me.
#109
Hey

Thanks for raising this. I'm following up to let you know we're aren't ignoring you - this has sparked a discussion internally about how to update this item in our catalogue and also be prepared for this happening again in the future when a new major version of the redistributables are released by Microsoft. We hope to follow up again soon with a solution.
#110
Hello

Roll back is not a function native to the Home Updater. To roll back a version, uninstall the current version, find the installer for the last known good verison, and reinstall.
#111
Hey Giav

No the only way would be to create exclusions in your collections and potentially create a separate ADR as you need to tightly control application version of Java by the sounds of things.
#112
No, nothing has changed. %windows%\softwaredistribution\download\install this is a default install location of the Windows Update Agent and always has been for software updates for a very long time.

The software update content is copied from ccmcache to %windows%\softwaredistribution\download\install at the time of install. You'll see murmurings of this in WindowsUpdate.log (generated via PowerShell function) about it copying the files around, verifying hash etc.
#113
Quote from: beefy80 on October 21, 2021, 03:25:55 AM
Hello, I have been asked to make available the .net Core SDK packages however I cannot find them in the Catalog.  When I look at user voice it says these were released.  Have I missed these being dropped or is there something else going on here?

James

Hello, they were in our catalogue but were removed because Microsoft now supply updates for them via WSUS. We noted this in our end of life page and you'll also notice the product is no longer listed in our supported products listing.
#114
Quote from: highstream on September 08, 2021, 07:04:47 PM
I'm old enough to be able to say that I can't tell you how many hundreds of times I've been told that, only to turn out it really wasn't the vast majority of the time.

Ok, two questions working on the notion that it is local:
- What could be causing it for TeamViewer and only TeamViewer?
- PMPC Support person Adam Cook says he replicated it on a fresh VM: what might his and mine have in common that could lead to that result?

Thanks,

To be clear, I didn't say I replicated the "issue". I said it installs in Program Files and I made a remark on an observation that the binary was also stored in AppData. I confirmed that software installed normally and correctly.
#115
I just tested this on a fresh VM and TeamViewer is in Program Files and it seems TeamViewer also place a binary in your AppData, too, like you suggested.
#116
Yesterday we updated in our catalogue and this update removed Adobe Digital Editions from the ConfigMgr Apps and Intune tabs - however this update is still supported as a WSUS/ConfigMgr software update. Yesterday we also improved the detection logic to cope with this nonsense by Adobe of updating their software but not the version number itself in the registry.

To receive this new detection logic, please republish the software update if you want it as a software update (I appreciate this post has been mostly discussing ConfigMgr Apps): https://patchmypc.com/when-and-how-to-republish-third-party-updates

I'm not sure if you created this uservoice item or not, I believe you did, but if you didn't, please vote on this idea because I still believe we should be able to be more flexible in situations like this where vendors like Adobe completely deviate from 'standards': https://ideas.patchmypc.com/ideas/PATCHMYPC-I-1591
#117
To follow up regarding this exact issue: we will be removing the product from our catalogue from all tabs except the Updates tab, so you will still be able to create software update for it in WSUS/ConfigMgr - WSUS applicability rules gives us greater flexibility than our detection mechanisms do for Intune Apps/Updates and ConfigMgr Apps.

With that said, we won't be able to correct the detection for this product as a software update until the next update of the Publisher as we identified a bug while trying to publish updates to WSUS with custom success exit codes - this product exits with exit code 1223 and we need to configure WSUS to interpret that as a success.
#118
Thanks - that make sense as the issue is with constant revision of the ConfigMgr App and not the software update in WSUS.

I've received what you sent, thanks for that. Hopefully I can follow up with you later today about what the issue might be or next steps.
#119
Hey NenNewbie,

May you share PatchMyPC.log? It would also be good to get a copy of Package.xml from the source directory of XMind 8 Update 9 (3.7.9). Feel free to send these to [email protected] if you do not want to share these publicly on the forum.
#120
Hi, this is now resolved - the vendor changed the display name format in the registry and we had to update the detection rules to account for this.