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Messages - Scott (Patch My PC)

#1
Hey @Jimmy_O

This looks to be a CDN issue from Adobe. We've had a few customers report this issue, and have been able to reproduce the issue internally in some regions, but not in others.

Unfortunately, this is largely out of our control and is up to Adobe to resolve, however, we do have a temporary fix you could use if you wish.

We've uploaded the correct file to our Sharepoint, here - https://patchmypc-my.sharepoint.com/:u:/p/liviu/EV32YN8M6m5IvZOS45lFCKEB0joZrATHFmJsWRGb1CbZNw?e=ZAueQr

You can place this file in your local content repository, which will allow the Publisher to create that update for you - https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download
#3
Hi @fanceth

Can you please reach out to [email protected] for this request, as we'll require more information to process this request.
#4
Hey

Sure, I can't really comment on why Microsoft have flagged it, it's not information that we have access to.
#5
Hey @Jimmy_O

We scan every new version of every application through Virus Total and publish the scan results in our catalogue and website release notes.

You can see the scan results for version 3.66.5 x64 here - https://www.virustotal.com/gui/file/b5dc1c1a5d7112d19f225d14b0ba7e704994d619e6b2767be341cbeca885d933

There are 2 versions of FileZilla available, one sponsored and one not. We use the unsponsored one, which is clear and no longer being flagged by Microsoft (Based on reports from another customer who flagged this issue yesterday).

You are safe to deploy FileZilla from Patch My PC
#6
Please reach out to https://patchmypc.com/technical-support about this issue, it will be easier to review the information required to determine the root cause of this issue.
#7
Hi

Please review this KB article, https://patchmypc.com/forticlientvpnmsi#v7.0.x

The download for Forticlient VPN 7.0.x requires a support contract with Fortinet now, it is no longer freely downloadable. Please ensure that you have logged into the correct portal and downloaded the correct MSI.
#8
Good morning

This is a known issue with Patch My PC's current detection method, noted here - https://patchmypc.com/known-issues-and-considerations-when-using-patch-my-pc#:~:text=Remote%20Desktop%20Client%20for%20Windows%20Desktop

We are continuing to work on a resolution for this, but have no ETA at this time.
#9
Hi Andrew

Without log files, I'm not entire sure what is happening here.

Since you mentioned servers, I'm assuming you're deploying Patch My PC Updates through ConfigMgr. May you please gather the following logs from an affected client and send them to [email protected]

 %WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.

Thanks
Scott
#10
Hey @Ashearera

Intune Policy runs every hour and evaluates win32apps.
when initially deployed, the updates should be installed by Intune within an hour of deployment. If the installation fails, Intune will retry the installation every 24 hours, unless the exit code is Retry.

We have a KB article on retries here - https://patchtuesday.com/blog/tech-blog/win32app-retry-interval/
#11
Hi Shahab

This issue is caused by the device running in a different locale than the version of Webex being installed. Webex will always try to upgrade in the device's language, even if an English version is already installed.

To resolve this, you must instruct the installation to use the English language code.

You can do this by adding "ProductLanguage=1033" to the Modify Command Line right-click option within the Patch My PC Publisher, after which you will need to republish the update/app

https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#modify-command-line

https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#republish-updates
#12
Hi @itguy85

Splunk Inc still maintains Splunk 7, 8 and 9, so we list them separately in the catalogue.

We have requirement rules written for each of those Updates that ensure a Splunk 7 update will only ever apply to a device running Splunk 7, the same applies for Splunk 8 and Splunk 9.

If you want to upgrade from Splunk 7 or 8 to Splunk 9 using Software Updates, you will want to publish Splunk Latest (which is version 9 currently, as its applicability rules are different, allowing it to apply to devices running any previous version of Splunk.

We have this documented here - https://patchmypc.com/products-multiple-versions-patch-my-pc
#13
Good morning @L.A

Our packaging team added QGIS LTR 3.28 as well as resolving the issue you were experiencing.
#14
Hey @L.A

That page is automatically generated from the list of products in our catalogue.

We found an issue with the product for QGIS Latest, which was causing it to not display in our catalogue correctly, and in turn not display on that page correctly.

We should hopefully have the fixes in the catalogue today or tomorrow!
#15
Hey

Thanks for pointing this out, we'll look into it today!

Scott