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Messages - Scott (Patch My PC)

Hey @pmptrad

Pulse Connect Secure is 1 of the applications in our catalogue that requires a manual installer download before our Publisher can package it. You can see this in the following KB article - https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download

I'm interested in the Object Reference errors you are receiving. May you please click Collect Logs in the General tab of the Patch My PC Publisher and share the resultant zipped log bundle with me at [email protected] FOA Scott?
Hey @LubosN

Can you please generate a log bundle by clicking "Collect Logs" in the General tab of the Patch My PC Publisher and send those logs over the [email protected] along with a screenshot of the Chrome apps as the exist in your Intune portal?
Hey @oletaschmeler

Are you able to elaborate on your comment? I'm unsure on the context based on the topic of this post.
Hey tei2007

We'll look to get this updated as soon as possible :)
Hey @gsterling

Apologies for the delayed response, I checked the Publisher in my lab and the file we are looking for is jre-8u351-windows-x64.exe. Are you able to test this again today to see if the issue persists?
Quick follow-up Vik, We've identified the issue and it should be resolved today!

I'll keep you updated, but once it's resolved you'll need to republish PyCharm Professional Edition for the fix to take effect
Hey Vik

Thanks for bringing this to our attention. We'll review this internally and get back to you

Can you please reach out to [email protected] with the following Client-Side log files?
  • %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log (This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.)
  • %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
  • %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
  • %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
  • %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
  • %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
  • %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Additionally, a Server-Side log bundle, which can be generated by clicking the Collect Logs button in the General tab of the Patch My PC Publisher.
Hey @[email protected]

At this time we do not have an API or RSS feed that you can query to get our supported products list, however this is a great idea that I'll raise internally!
Hey Putoruca

Can you please be more specific on which flavour of Java you are referring to? We have various different Java builds from Oracle in our catalogue, only with Java variants from other vendors.
Hey AlkHacNar

From what I can see, it's the IP address you are connecting from that is being banned, likely because someone else, at some point has had that IP address and been banned.

I have removed the 2 IP addresses I can see you connecting from, from our ban list.
Hey Aleksander

You can see our full list of supported products here - https://patchmypc.com/supported-products
However I am unsure of any applications specifically for DWG/DWF viewers, other than Autodesk Design Review
Hi AlkHacNar

Based on the Firefox release calendar, the current production release is 103 and the current ESR release is 91.12


There is currently no planned date for ESR 103 based on that calendar
Hey Mario

Can you please gather the following files and send them to [email protected]?

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCUninstallRegistryHives.ps1 - Grab a copy of this script, run it against a device that has ZScaler x86 installed and detection is failing and grab a copy of the CSV it produces.

Additionally, from this page please review the correct server side logs to gather (whether it's an Intune Update or ConfigMgr/WSUS Update) and gather them from the client side
Hey Vik

If you right click on the Product you made changes to in the Publisher and select Republish on next sync then run a manual sync from the Sync Schedule tab these options should be updated.