Author Topic: (Not Responding)  (Read 11279 times)

Offline Uberutang

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(Not Responding)
« on: November 02, 2015, 02:27:10 AM »
I have been unable to run patch my pc updater for the last 2 weeks. Was working fine and then suddenly stopped working on all of the machines I tried it on.
Windows 7 x64 Enterprise (not joined to domain).
We have checked the antivirus logs (McAfee for Enterprise) and it does not report any blocking, etc for the exe.
Screenshots attached.
Windows logs (event) below that might be related.

Any help on where to troubleshoot would greatly appreciated.


Faulting application name: PatchMyPC.exe, version: 3.0.3.0, time stamp: 0x55b88a80
Faulting module name: JScript9.dll, version: 10.0.9200.17519, time stamp: 0x55faf110
Exception code: 0xc0000005
Fault offset: 0x0000000000063fb7
Faulting process id: 0x15ac
Faulting application start time: 0x01d11545c914d28c
Faulting application path: C:\icts\PatchMyPC.exe
Faulting module path: C:\Windows\system32\JScript9.dll
Report Id: 2b401a35-8139-11e5-b82e-7071bc76b190
 
 
+   System
      -   Provider
         [ Name]    Application Error

      -   EventID   1000
         [ Qualifiers]    0

         Level   2

         Task   100

         Keywords   0x80000000000000

      -   TimeCreated
         [ SystemTime]    2015-11-02T08:10:25.000000000Z

         EventRecordID   21876

         Channel   Application

         Computer   CBS00000NATE02

         Security

-   EventData
         PatchMyPC.exe
         3.0.3.0
         55b88a80
         JScript9.dll
         10.0.9200.17519
         55faf110
         c0000005
         0000000000063fb7
         15ac
         01d11545c914d28c
         C:\icts\PatchMyPC.exe
         C:\Windows\system32\JScript9.dll
         2b401a35-8139-11e5-b82e-7071bc76b190

Offline S_EEk_ER

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Re: (Not Responding)
« Reply #1 on: December 17, 2015, 10:10:43 AM »
I've been having the exact same problem on only one of my two laptops.  I believe they are both configured identically and match the configuration Uberutang mentioned below.  We are also using McAfee, but it is enabled on both machines just the same.

Has anyone else experienced this?

EDIT

Below is the error I am seeing in Event Viewer.

Log Name:      Application
Source:        Application Hang
Date:          12/17/2015 11:35:41 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TEST1
Description:
The program PatchMyPC.exe version 3.0.3.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 2354
 Start Time: 01d138e850599411
 Termination Time: 3
 Application Path: C:\PatchMyPC\PatchMyPC.exe
 Report Id: 31be18b9-a4dc-11e5-9d14-463500000031

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-12-17T16:35:41.000000000Z" />
    <EventRecordID>225025</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TEST1</Computer>
    <Security />
  </System>
  <EventData>
    <Data>PatchMyPC.exe</Data>
    <Data>3.0.3.2</Data>
    <Data>2354</Data>
    <Data>01d138e850599411</Data>
    <Data>3</Data>
    <Data>C:\PatchMyPC\PatchMyPC.exe</Data>
    <Data>31be18b9-a4dc-11e5-9d14-463500000031</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
« Last Edit: December 17, 2015, 10:19:18 AM by S_EEk_ER »

Offline Justin Chalfant

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Re: (Not Responding)
« Reply #2 on: December 22, 2015, 11:05:07 AM »
Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Offline S_EEk_ER

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Re: (Not Responding)
« Reply #3 on: December 23, 2015, 08:47:50 AM »
Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

What specifically are you looking for?  There is a lot of custom information in those keys for my specific PC.

Offline Justin Chalfant

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Re: (Not Responding)
« Reply #4 on: January 09, 2016, 11:06:55 AM »
This just contains a list of applications installed. It's likely there may be null value possibly causing the issue.

Offline S_EEk_ER

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Re: (Not Responding)
« Reply #5 on: January 11, 2016, 09:17:55 AM »
This just contains a list of applications installed. It's likely there may be null value possibly causing the issue.

There are literally hundreds of applications in this list and many of the keys within contain NULL values depending on the application.  If you could give an idea on where your application looks in the registry and what may need to be altered, that would be extremely helpful.

I really enjoyed using your app when it works, but I'm afraid it's time to start looking for alternatives.

Offline clickright

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Re: (Not Responding)
« Reply #6 on: January 28, 2016, 11:06:39 AM »
Hi,

Sorry for the delay. Here's the output of those registry keys.

Offline Justin Chalfant

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Re: (Not Responding)
« Reply #7 on: February 03, 2016, 02:18:01 PM »
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.

Offline S_EEk_ER

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Re: (Not Responding)
« Reply #8 on: February 04, 2016, 06:48:17 AM »
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.

I do not.  I just have the PatchMyPC.exe file in a single directory by itself and created a shortcut on my desktop to execute it.

It's working for me, but maybe it's still not working for clickright.

Offline Admin - Omar

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Re: (Not Responding)
« Reply #9 on: February 17, 2017, 09:50:32 AM »
This issue has been fixed.