Print Page - Application Hang (3.0.3.2)

Title: Application Hang (3.0.3.2)
Post by: clickright on December 07, 2015, 03:14:06 PM

Hi,

OS is Windows 7 Pro x64. Upon opening the program, it just says "Not Responding."

Log Name: Application
Source: Application Hang
Date: 07/12/2015 2:10:41 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
The program PatchMyPC.exe version 3.0.3.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 147c
Start Time: 01d1312f3c3a6afd
Termination Time: 0
Application Path: C:\ClickRight\d7II\3rd Party Tools\PatchMyPC.exe
Report Id: 5457d9aa-9d2f-11e5-b274-94de80cdafc5

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-07T22:10:41.000000000Z" />
<EventRecordID>24874</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>PatchMyPC.exe</Data>
<Data>3.0.3.2</Data>
<Data>147c</Data>
<Data>01d1312f3c3a6afd</Data>
<Data>0</Data>
<Data>C:\ClickRight\d7II\3rd Party Tools\PatchMyPC.exe</Data>
<Data>5457d9aa-9d2f-11e5-b274-94de80cdafc5</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Title: Re: Application Hang (3.0.3.2)
Post by: S_EEk_ER on December 17, 2015, 10:12:25 AM

I'm having this problem as well on only one of my two laptops. Looks like we are talking about the same issue here as well: https://patchmypc.net/forum/index.php?topic=961.0 (https://patchmypc.net/forum/index.php?topic=961.0)

Does anyone know if this bug has been addressed?

Title: Re: Application Hang (3.0.3.2)
Post by: Justin Chalfant (Patch My PC) on December 22, 2015, 11:05:29 AM

Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Title: Re: Application Hang (3.0.3.2)
Post by: S_EEk_ER on December 23, 2015, 08:47:19 AM

Quote from: Patch My PC Support on December 22, 2015, 11:05:29 AM
Can you export the following registry keys for me?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

What specifically are you looking for? There is a lot of custom information in those keys for my specific PC.

Title: Re: Application Hang (3.0.3.2)
Post by: Omar (Patch My PC) on February 17, 2017, 09:54:03 AM

This issue has been fixed.

Support Forum: Get Support for Patch My PC Products and Services

Home Updater (Free Updater) => Report Bugs and Issues (Free Home Updater) => Topic started by: clickright on December 07, 2015, 03:14:06 PM